Title: Care Co-ordinator
Responsible to on behalf of SHCP: Director of Operations
Responsible to on behalf of the practices: Practice Managers
Location: Surrey Heath Primary Care Network
Hours per week: Full Time or Part Time
Salary: From £24,186.00 depending on experience
Holiday Entitlement: 27 days per year (based on full-time hours) plus Bank Holiday entitlement
Key Relationships: Surrey Heath Leadership Team, Surrey Heath General Practitioners, Practice Managers, Practice teams, Mental Health Integrated Care [MHICS], MDT [SPA], Social Prescribing team.
About Us:
We are Surrey Heath Community Providers Limited, a federation of 7 GP practices across 10 sites, covering a population of over 97,000 patients across Surrey Heath. We began in 2016 and now employ around 200 members of staff across our head office sites, and our primary care and unplanned care services.
Role Summary:
An exciting opportunity has arisen for a part-time Care Co-ordinator to join Surrey Heath Primary Care Network [PCN], supporting delivery of the new Network Contract Direct Enhanced Service [DES] specifications.
We are looking for a Care Co-ordinator to support our PCN, working closely with PCN Practices and the multidisciplinary team in coordinating key activities including access to services, advice, and information, ensuring health and care planning is timely, efficient, and patient-centred. The post holder will help patients interact and engage with everyday life through activities designed to develop, maintain, or retrain skills for people with a cognitive, physical, or mental disorder, condition, or illness. You will support the provision of continuity of care and act as a point of contact for families, residents, and professionals for identified patients in your caseload.
Surrey Heath Community Providers offer a 365-day, 52-week service delivery, and as part of that, we offer a 7 days a week from 0800 hrs – 2000 hrs service. You may be required to work evenings, weekends, and Bank Holidays as part of your normal working hours, as per the needs of the business.
Key Responsibilities and Primary Duties may include the following:
* Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribers, health and wellbeing coaches, and other primary care professionals.
* Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care.
* Support PCN staff and patients to be prepared to have shared-decision making conversations.
* Help people manage their needs through answering queries, making and managing appointments, and ensuring that people have quality written or verbal information to help them make choices about their care.
* Support the practice with the Patient Participation Group [PPG].
* Holistically bring together all of a person’s identified care and support plan, in line with best practice.
* Support people to take up training and employment, and to access appropriate benefits, education courses, peer support, and/or personal health budgets where applicable.
* Raise awareness within the PCN of shared-decision making and decision support tools.
* As part of the multidisciplinary team, build relationships with staff in GP practices within the PCN.
* Be proactive in developing strong links with local agencies and encouraging equality and inclusion.
* Liaise directly with care homes and other key providers, and compile and circulate relevant information across stakeholder groups.
* Understand, implement, and adhere to safeguarding protocols for vulnerable individuals.
* Capture key information to enable comprehensive and accurate records of support, inputting these into clinical systems as required.
* Support the ‘evergreen’ local COVID vaccination programme with the preparation and administration of vaccines.
Person Specification:
Qualifications:
* 4 GCSEs (C and above) including English and Maths or equivalent - Essential
* Relevant NVQ Level 3 qualification or equivalent - Desirable
Knowledge:
* Experience of working with healthcare professionals and/or previous experience in the NHS or social care - Essential
* Experience coordinating with multiple stakeholders to meet specified outcomes - Essential
* Experience providing advice/signposting - Essential
* Experience using a patient clinical system such as EMIS - Essential
* Aware of how and when to signpost - Essential
* Knowledge of safeguarding interventions and an awareness of the Mental Capacity Act - Essential
* Skilled in the use of person-centred measurement and outcomes delivery - Essential
Skills:
* Excellent verbal and written communication skills - Essential
* Good technical literacy with e.g. Word, Excel, and experience using a clinical system such as EMIS - Essential
* Able to work independently and manage own workload - Essential
* Able to build strong professional relationships - Essential
* Demonstrable experience of effective planning and organisation skills - Essential
Job Types: Full-time, Part-time, Permanent
Pay: From £24,186.00 per year
Expected hours: 18 – 37.5 per week
Benefits:
* Company pension
* Free parking
* On-site parking
* Sick pay
Schedule:
* Day shift
* Monday to Friday
* Weekend availability
Work Location: In person
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