Arcas Technology is partnered with a leading Construction company based in Surrey who are currently looking for an experienced Desktop Support Engineer to join their business on a permanent basis. Responsibilities: * Provide deskside and remote technical support to end-users, resolving hardware, software, and network-related issues in a timely manner. * Install, configure, and maintain desktops, laptops, mobile devices, and peripherals, ensuring optimal performance and compliance with company standards. * Manage user accounts and permissions in Active Directory, including setting up new users, resetting passwords, and troubleshooting access issues. * Assist with the deployment and management of Office 365 applications and services, ensuring seamless integration across devices. * Troubleshoot and resolve issues related to Windows operating systems, including patching, updates, and performance optimisation. * Support and maintain endpoint management tools such as Intune, ensuring devices comply with security policies. * Conduct regular hardware audits and coordinate with procurement for replacements or upgrades. * Provide proactive and reactive technical assistance to on-site staff, including troubleshooting hardware issues, software errors, and connectivity challenges. * Document incidents, resolutions, and best practices in the company’s knowledge base for future reference. * Offer basic training and guidance to end-users on IT policies, systems, and tools to improve efficiency and reduce recurring issues. Key Skills & Experience: * Windows * Azure * Active Directory, Group Policy, DHCP, and DNS * Office 365 * Remote working technologies – e.g. DirectAccess / VPN / Intune * Endpoint Manager If you believe that you are well-suited for this role, we kindly request you to submit your CV to Andy Dale at Arcas Technology