Job summary Do you have excellent administrative and organisational skills? We are looking for a proactive and flexible administrator to help achieve our vision for better access to dedicated mental health support in local community settings. Oxford Health is excited to be improving access to mental health support across Oxfordshire through the introduction of community multi-disciplinary mental health support hubs. Making it easier for patients to obtain the help they need, when they need it, within their community. We're looking for someone who is organised, forward-thinking, has plenty of enthusiasm and motivation, and works well in a team. Excellent interpersonal and written and verbal communication skills are essential. Main duties of the job This role needs someone who is passionate about innovative integrated ways of working and a partnership approach to caring for people in need of mental health support. In this role, you will support the existing administrator by taking on a vital role and be responsible for providing an excellent service for our service users. You will be taking phone calls from service users and professionals within and outside of the Trust. You will also be responsible for general administration duties for clinical staff, minute taking and data recording and collection. Responsibilities of the role include, but are not limited to: Handle general enquiries into the hub and determine the next onward process for the enquirer Respond to email, telephone enquiries and written enquiries using a high level of initiative and responding in a confidential and sensitive way and action in the appropriate way organising meetings, co-ordinating the diaries of team members and providing administrative support as required Collating information forms, sending forms onwards to individuals, teams, GP's etc. Provide a polite and efficient reception service to visitors if required Provide administrative support to the team ensuring that there are effective administrative systems and procedures in operation About us Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team" Our values are: "Caring, safe and excellent" At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include: Excellent opportunities for career progression Access to tailored individual and Trust wide learning and development 27 days annual leave, plus bank holidays, rising to 33 days with continuous service NHS Discount across a wide range of shops, restaurants and retailers Competitive pension scheme Lease car scheme Cycle to work scheme Employee Assistance Programme Mental Health First Aiders Staff accommodation (please note waiting lists may apply) Staff networking and support groups hosted by our Equality, Diversity & Inclusion team Date posted 30 January 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum | pro rata Contract Permanent Working pattern Part-time Reference number 267-OA6943583 Job locations BBL & East Keystone Mental Health Team Cowley Oxford OX4 3LX Job description Job responsibilities This is an exciting opportunity for an experienced administrator to support the existing administrator and team manager get the Keystone Oxford Hub team established. The service is Monday to Friday 9-5. The days to be covered are a Thursday & Friday. Please see attached JD/PS for full details. Job description Job responsibilities This is an exciting opportunity for an experienced administrator to support the existing administrator and team manager get the Keystone Oxford Hub team established. The service is Monday to Friday 9-5. The days to be covered are a Thursday & Friday. Please see attached JD/PS for full details. Person Specification Qualifications Essential Higher Education qualification (i.e. 'A' Level/NVQ III standard) or equivalent/previous experience in an Administration Assistant role. Knowledge and Experience Essential Experience of using Office computer programs including MS Teams, Excel, Word and Outlook Ability to manage and prioritise own workload Ability to liaise with both the public and all professionals in a confident and effective manner Desirable Experience of working in a healthcare environment Working knowledge of email systems and Care Notes People Skills Essential Able to communicate with staff across all levels of the organisation Person Specification Qualifications Essential Higher Education qualification (i.e. 'A' Level/NVQ III standard) or equivalent/previous experience in an Administration Assistant role. Knowledge and Experience Essential Experience of using Office computer programs including MS Teams, Excel, Word and Outlook Ability to manage and prioritise own workload Ability to liaise with both the public and all professionals in a confident and effective manner Desirable Experience of working in a healthcare environment Working knowledge of email systems and Care Notes People Skills Essential Able to communicate with staff across all levels of the organisation Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Oxford Health NHS Trust Address BBL & East Keystone Mental Health Team Cowley Oxford OX4 3LX Employer's website https://www.oxfordhealth.nhs.uk (Opens in a new tab)