Solutions Architect (CCaaS) Duration: 6 Months initially Rate £700 per day (possibly negotiable) Inside IR35 Location: Cardiff & remote - hybrid working (2 days per week onsite in Cardiff) Start: ASAP We require an Architect with CCaaS technology experience - essential This is a customer experience solution that provides the capabilities required to route inbound customer interactions to call center agents. Also to possess Amazon connect platform experience too - essential Desirable would be experience in NICE WFM too. To apply to this role please call Joanne Stanley - Tel: 01675 468926 or email: Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.