* Assist the management team to manage and motivate the drivers to ensure that staff and assets are used effectively to attain maximum performance in terms of commercial contract efficiency, profit and client service levels.
* Own the day to day running of the milk operation, including despatching the routes on time, monitoring work in progress and debriefing drivers.
* Own the day to day running of the TMS, APEX system (Haverfordwest Only) and the milk app processes aligned to these, to ensure the smooth running of the operation as a whole.
* To ensure that GDL and customers' paperwork is completed accurately and in a timely manner.
* Maintain good working relationships with, and between, drivers and customers (including farmers) to ensure that any problems arising are handled amicably and through correct channels.
You will also be required to work closely with our customer
* Provide regular reports to the management team on customer related and other relevant matters, making recommendations where relevant.
* Monitoring and auditing Health and Safety.
* Answering all queries via email, phone and face to face.
* Assisting in production of KPI's and daily statistics.
* Assist with compliance planning in line with company procedure.
* Direct assistance and support for breakdowns.
* CMS monitoring and complete driver feedback/actions
* Conduct gate checks
Previous experience of working within the milk collection environment is desirable.
* Leadership skills are essential as you will be managing a busy team.
* Previous customer service experience essential, over the telephone and on email.
* Attention to detail.
* Ability to communicate at all levels.
* Excellent organisational skills and prioritising workload.
* Working to deadlines.
* Able to work as part of a team and on own initiative.
Salary for Transport Operator is £30,000 to £34,000 per annum, depending on experience.
* Hours of work: 18:00hrs - 06:00hrs, based on 4on 4off rota.
* Additional holiday purchasing scheme
* Retail discounts with Hapi
* Retail Trust Wellbeing Support
* Opportunity to develop your career within an expanding business.
* Christmas Savings Club
* Black Circle Tyre discount