Operations Manager
Legal Industry
£60,000 - £70,000 plus exceptional benefits
Truly hybrid - one or two times per week on site
W. Yorkshire (Great links to M1 & M62)
Client Details
Page Group are supporting an industry leader within their respective field who are now looking to appoint a new Operations Manager. This is a key role in the organisation, forming part of the Senior Leadership Team.
Within the Legal Industry, this role will oversee complex operations and will liaise with C-suite stakeholders.
Description
1. Oversight for operational performance across a legally focused function.
2. Drive customer service performance to both customers and partners during any and every interaction.
3. Manage and plan resources to deliver trading performance ensuring any potential issues are highlighted.
4. Manage and drive performance consistency across the operation.
5. Provide front line HR support within your operation across performance management, behaviour, capability, grievance, and disciplinary.
6. Provide clear leadership and motivation to support the team in delivering key objectives.
7. Increase team capability through the implementation of new ways of working, systems, processes, and procedures.
8. Anticipate operational risks and issues.
9. Mitigate issues & risks around Case Progression, Regulatory Compliance & Technical Quality.
10. Work across the operation and wider business to encourage continuous improvement activities.
11. Manage the implementation of operational strategy.
12. Optimise case progression across the operation.
13. Provide the teams with clear training and development on a regular basis.
Profile
1. Experience in a similar role and/or environment.
2. Strong people management - ideally through Team Leaders.
3. Process and continuous improvement knowledge.
4. Record of delivering against objectives.
5. Budget management experience.
6. Extensive stakeholder management across C-suite level.
Job Offer
This is an amazing opportunity to join a leading Legal organisation in the newly created role of Operations Manager. The role offers a salary of £60,000 - £70,000 plus bonus.
True champion of Hybrid working - you would be expected on site in W. Yorkshire 1 or 2 days per week.
Benefits include - 25 days holiday plus bank holidays with the ability to buy and sell 5 days. Ability to condense working week into 4 days once per month (leading to extra 12 days holiday per year), private medical insurance, life assurance, free on-site parking, and many more.
Candidates across the UK are encouraged to apply with great links via M1, M62, and rail networks.
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