Job Title: Customer Service Specialist
Salary: £25,300
Location: Southampton
Are you an experienced Customer Service Specialist who is passionate about providing an excellent service?
Customer Service Role Overview:
Working for a fantastic business based in Southampton, you will be part of a team of Product Specialists responsible for handling all customer enquiries. You will undergo 2-3 weeks of training to aid you in offering the best service possible. There will be 1 late shift a week, working 1pm – 9pm and 1 in 4 weekend shifts (Saturday & Sunday) with two weekdays off the following week.
What the Customer Service role will involve:
Replying to customer enquiries through a range of channels including WhatsApp, Phone, Social Media and Ticketing systems
Providing high-quality answers to queries to ensure they are resolved quickly and efficiently
Working collaboratively to uphold and improve Trustpilot ratings
Following company procedures when handling returns
What you’ll bring:
A great eye for detail
A passion for providing excellent service to customers
A positive ‘can-do’ attitude and creative thinking
Experience in a similar position
Excellent communications skills and you cannot be phone shy!
Additional information:
Casual dress code
Free on-site parking
27 days holiday plus bank holidays
Company discounts
If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team