Responsibilities Handle all M&R estimates, supervision of repairs Raise purchase orders in SAP Identify warranty cases Assess value of depreciated containers Determine 3rd party responsibility for damage and contaminations and recover costs as necessary using the TREX process Exercise stringent cost control for all M&R categories Ensure all HL M&R standards are enforced and upheld in all subcontractor facilities Monitor quality of depot's performance daily and take appropriate action where necessary Technically supervise insurance claims Supervise method of repairs, maintaining quality and accuracy, pre-inspection and post repairs Monitor overdues in Depots and MARS system Monitor group mailbox and action emails Ensure all M&R costs are contained and transferred by month end Liaise closely with the Equipment Department to determine equipment requirements and to prioritise repairs. Qualifications Technical knowledge of containers Knowledge of Hapag-Lloyd’s products, equipment and processes Customer-oriented with positive attitude. Knowledge of market & competitors Knowledge of related regulations Some knowledge of user application systems (FIS, MS Office, SAP, MARS) Good command of spoken and written English Able to demonstrate strong negotiation and persuasion skills Able to network appropriately in order to enhance business relationships Able to communicate with a strong sense of service orientation.