OCDEM PPA Outpatient Administration Supervisor
Oxford University Hospitals NHS Foundation Trust
We are looking for an enthusiastic, hard-working Outpatient Reception Supervisor. You will work with the existing Reception team who provide an efficient and effective reception service in the Oxford Centre for Diabetes, Endocrinology and Metabolism Outpatient Department at the Churchill Hospital.
The position is for 37.5 hours per week, working across 5 days Monday-Friday.
The post holder will work with, and supervise the outpatient reception team and ensure the provision of a professional, comprehensive and efficient reception and booking service for patients and members of the department. You will also provide administrative support for the Consultant and Lead podiatrists in line with the patient pathway co-ordinator role.
You should have previous clerical/administrational experience, a good standard of education and IT skills. Excellent prioritisation and organisation skills are essential. Experience of managing people is desirable.
If you enjoy working as part of a friendly, busy team, we look forward to meeting you.
Main duties of the job
1. Supervising the outpatient reception team and liaising with the Admin Manager and Service Manager.
2. Being the main point of contact for all administrative queries relating to the day to day running of the reception and outpatient clinics.
3. Working closely with the clinical, nursing and podiatry teams to ensure an excellent service is provided to our patients.
4. Supervising the planning and prioritisation of administrative functions of reception.
5. Working with the Team Leader, Service Manager and team leads on implementation of new systems and processes to provide an efficient administrative system.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk.
Job responsibilities
1. To supervise the outpatient reception administrative team.
2. To be the contact point for all administrative queries relating to the day to day running of the reception and outpatient clinics.
3. Supervise the planning and prioritisation of outpatient administrative tasks.
4. Supervise Team members and task in reception and administrative functions.
5. Support the implementation of new systems and processes in conjunction with the Team Leader.
6. Provide administrative support to the Consultant and Lead podiatrists.
Person Specification
* Previous administration experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Oxford University Hospitals NHS Foundation Trust
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