We have a new vacancy or a Housing Officer/Specialist Support Worker who will be responsible for providing a customer focused housing service provision across supported and sheltered schemes, delivering a day to day housing management service and monitoring service level agreement with partners. The ideal candidate must have a driving License and own car is essential to carry out this role. This is a full time, Monday to Friday 37.5 hours/ week role with flexibility required based on support need of tenant paying £13.79 ph PAYE (umbrella rate TBC) for a min of 3 months based in Guildford The candidate will be required to provide an Enhanced DBS with Children & Adults Barred List update service check or be willing to apply for a new check upon offer. Accountabilities or "What You Have to Do" Ensuring occupancy targets are met, through lettings and refurbishments of properties. Meeting rent collection and arrears targets. Providing practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of occupancy agreements and welfare benefit claims and liaison with benefit agencies. Adhering and assisting in the management of the schemes allocations procedure Monitoring and meeting relevant health and safety standards in properties. Carrying out day-to-day administration duties. Assisting in the monitoring of service contracts. Monitoring the delivery of reactive repairs across the properties within schemes in the cluster is of a high standard and cost effective. Monitoring the schemes meet planned maintenance programmes and that on-site delivery is well managed and in line with customer requirements. Delivering high standards of housing management and ensuring that the service is meeting best practice. Promote and encourage a high level of client involvement, consultation and communication. Delivering a high standard reception service across all services/ properties. Undertaking day-to-day housing management duties, including the maintenance of high standards of cleanliness within services, preparation of rooms and site inspections. Monitoring and reducing issues of anti-social behaviour within services. Clearly communicating tenant responsibilities and tenancy compliance. Working with colleagues to maintain good links with the local neighbourhood. Effectively using appropriate IT systems, including housing management systems, and maintaining professional and timely records. To understand your role in the organisation and to be accountable for your contribution to maximise profitability. To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way To understand that your efforts will be customer led and be accountable for positive and tangible outcomes. To understand that ECHG is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures Working as part of a multi-disciplinary staff team and meeting the requirements of a rota system, ensuring cover is available across all services Actively involved in team meetings and attending regular supervisions. Working in line with company policies and procedures and the requirements of funders and stakeholders to ensure effective service delivery. Working as part of a team to ensure a high standard housing management service is delivered to customers and partners. Working in partnership with other key agencies, both in the statutory and voluntary sectors. Using appropriate IT systems and maintain professional and timely records. Ability to interpret effectively financial information relating to rents, charges and contracts. Ability to produce accurate and timely reports Attending appropriate training and development opportunities as required. To provide a high quality, customer-orientated service championing "Riverside Service Style" practices Constantly review work outputs, setting improvement targets and appraising individual performance Participate in the work of the Divisional team, encouraging innovation Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service To ensure compliance with the company's Equality and Diversity policy, in respect of employment and service delivery. Ensure that all data is compliant with legislation and policies relating to data quality To actively promote the client locally Any other relevant duties as required by the designated manager. To ensure compliance with the client safeguarding policies and procedures in every aspect of service delivery Knowledge, Skills and Experience Essential Experience of working with Vulnerable Client Groups. Experience of Housing Management duties. Experience of Liaison with Agencies/ Partner Organisations. To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required. Desirable Formal care, support or housing qualification A Full, clean driving licence