Manchester - North and West Tower, The Residences
Build to Rent
Full time
Permanent
We are looking for an amazing Front of House Night Concierge to join the team at North & West Tower, The Residences in Manchester! You will act as the face of our brand new development with residents and visitors, displaying professionalism and a genuine care for the property.
This role is a permanent contract working a 4 night on 4 night off shift pattern, between the hours of 7.30pm to 7.30am.
What do we offer?
* A basic annual salary of up to £27,500, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much more.
* We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
What will you do?
* Be available to residents at all times, or ensure proper 'signposting' when away from the desk.
* Deliver exceptional service as the face of the development.
* Maintain the highest possible cleaning standards throughout the night.
* Proactively deal with any maintenance and problems identified. Fix, repair, maintain or clean any area or problem if able to do so (i.e. light bulb changes).
* Manage parcel deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with company procedure.
* Provide utility meter readings for all properties as and when required.
* Give a clear and concise handover at the end of the shift to follow-on team members, highlighting any events that have occurred.
* Manage car parking to ensure everything runs smoothly.
* Issue keys only to correct personnel/residents while recording the signing in and out of keys in line with company procedure.
* Coordinate, instruct and allow access for services to the development, such as utility companies, refuse collection, deliveries, repairs and maintenance.
* Conduct building patrols, CCTV monitoring & safety checks.
* Handle general inquiries such as queries, complaints and maintenance requests.
What are we looking for?
* Previous/current experience within a Front Desk or Concierge role.
* High level of customer service.
* Excellent communication and listening skills.
* Ability to work independently and on own initiative, yet follow instruction and procedure as required.
* Proficient in the use of Microsoft Office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems.
urbanbubble requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
If you believe you are the right candidate for the role as our night Front of House / Concierge, then apply asap. We’d love to hear from you!
Apply now
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