IT Support Analyst / Developer
Salary: £40,000 per annum
Location: Poole, Dorset
Hours: Monday – Thursday 9.00am – 5.00pm, Friday 9.00am – 4.00pm
Contract: Full Time, Permanent
Our client pioneers inventive products crafted for enduring quality. They are seeking a highly motivated and talented IT Support Analyst / Developer to join their dynamic team. In this multifaceted role, you will play a crucial part in supporting and enhancing critical business systems and processes.
Main Responsibilities:
* Supporting and Developing IT Solutions.
* Troubleshooting and resolving application support issues.
* Collaborating with the business to identify and implement new solutions to meet evolving needs.
* Streamlining business processes through automation and integration.
* Championing the adoption and utilisation of Microsoft 365 technologies across the organisation (SharePoint, Forms, Power Automate).
* Maintaining and optimising database performance (MS SQL Server).
* Developing and maintaining reports and dashboards using SSRS and Power BI.
* Integrating internal and external systems (e.g., carriers, customers, websites).
* Providing technical support and training to end-users on various systems.
* Documenting technical processes and procedures for knowledge sharing.
* Actively participating in IT projects throughout their lifecycle, ensuring timely and successful delivery.
* Collaborating with external vendors to resolve third-party application issues.
Skills/Experience Required:
* Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
* Strong proficiency in MS SQL Server, including T-SQL, SSRS, and SSIS.
* Experience with Business Central, Power BI, PowerShell, C# (or similar), and FileMaker is a plus.
* Excellent problem-solving, analytical, and troubleshooting skills.
* Experience with system integration and API integrations.
* Strong communication, interpersonal, and documentation skills.
* Ability to work independently and as part of a team.
* A passion for technology and a continuous drive to learn.
* Relevant certifications (e.g., Microsoft 365, SQL Server) are a plus.
In return for your hard work and commitment, our client offers great benefits, including:
* Great team culture, within a supportive, stable and progressive business.
* Competitive holiday allowance.
* Pension scheme.
* Free parking.
* External benefits and reward scheme.
* Generous staff discount