Job Description
Job Brief
We are seeking an experienced Operations Manager to take full ownership of delivering NECIT’s operational strategy and execution. This role requires a proactive leader who can drive efficiency, quality, and profitability across the business while maintaining compliance with UKAS accreditation and ISO standards. The Operations Manager will be critical in shaping the company’s future by implementing operational best practices, optimising resource management, and driving continuous improvement.
Our company values are at the heart of our operations.
* Quality: We strive for excellence in every aspect of our services.
* Reliability: We ensure consistency and dependability in service delivery.
* Accuracy: Precision is key in operations, reporting, and decision-making.
* Expertise: We invest in our people to develop world-class talent.
* Customer Focus: We collaborate with our clients to deliver tailored solutions.
Responsibilities
Business & Financial Management
* Full responsibility for the Profit and Loss Account (P&L), ensuring cost control and financial performance across operations.
* Monthly reporting of business KPIs to the Board of Directors, providing insights on Finance, Safety, Quality, Delivery, and Cost.
* Develop and implement business plans for new service offerings and market expansion.
* Ensure efficient budget allocation for staffing, equipment, and process improvements.
* Drive data-driven decision-making by implementing metrics, dashboards, and reporting structures.
Operational Leadership & Resource Management
* Oversee all employees, including onsite and remote staff, ensuring optimal resource allocation.
* Track staffing requirements and hire new employees with HR assistance as needed, building a high-performing operations team.
* Lead, motivate, develop, and support the team, fostering a culture of accountability, innovation, and excellence.
* Conduct performance appraisals, capability assessments, and career development plans for direct reports.
* Drive a culture of continuous learning by implementing structured training programs for employees.
Quality, Compliance & Accreditation
* Ensure the business maintains and retains all UKAS accreditation, including compliance with ISO 17020, ISO 17024, and ISO 9001.
* Develop and implement Standard Operating Procedures (SOPs) aligned with international accreditation standards.
* Oversee internal quality audits, ensuring strict adherence to regulatory requirements.
* Lead risk management initiatives, ensuring operational resilience and compliance.
Process Efficiency & Continuous Improvement
* Develop operational excellence using lean systems and technologies to eliminate waste and improve efficiency.
* Implement automation and digital transformation strategies to streamline workflows.
* Lead change initiatives at both technical and people levels by recommending structural and process improvements.
* Identify and resolve operational bottlenecks, ensuring scalable and cost-effective solutions.
* Optimise resource planning by developing system infrastructure and data-driven forecasting models.
Stakeholder & Cross-Departmental Collaboration
* Maintain consistent communication with staff, management, and clients to ensure alignment.
* Collaborate with commercial and financial teams to maintain a focus on value creation and profitability.
* Work closely with supply chain teams to control stocks, manage external suppliers, and balance supply with demand.
* Support the seamless introduction of new products and services into operations.
* Represent NECIT in client meetings, industry events, and regulatory engagements.
Requirements Essential
* Preferred degree-level qualifications in an engineering or business management discipline.
* 5+ years’ experience in Operations Leadership roles, preferably within a service-driven organisation.
* Knowledge of P&L management and financial reporting.
* Strong people leadership skills with experience in mentoring, coaching, and performance management.
* Strong negotiation and contract management skills.
* Ability to understand financial reports and produce key operations data for director-level presentations.
* Demonstrated experience in environments undergoing significant change with the ability to influence stakeholders.
* A data-driven approach to decision-making, with experience in analysing market trends and performance metrics.
* Strong background in lean and continuous improvement; Six Sigma or data analytics knowledge is advantageous.
* Excellent communication skills, able to clearly convey updates and changes to all levels of the business.
* Experience in introducing new products into operations.
* Proficient in demand and supply chain planning, preferably using SOP processes.
* Advanced user of Microsoft Office (Excel, Word, PowerPoint).
* Valid UK driving license.
Requirements Desirable
* Experience in process measurement and analysis with a data-driven approach.
* High energy and ambition to grow the business, providing strategic input for future development.
* Finance experience, with a strong understanding of P&L management.
Additional Information
The Operations Manager will report directly to the CEO, ensuring that operational strategies align with NECIT’s long-term business objectives. This role requires close collaboration with the Board of Directors, Commercial Manager, and Finance team.
Applications
To apply, please send your application to info@necitservices.com. (no agencies, please).