Job overview
We are looking for someone who is motivated, willing to learn, enjoys teamwork, and is looking to work in an administrative role in the NHS.
This role involves basic IT skills, such as typing, emailing, online diary management, answering the phone, and some reception duties.
Apprenticeship Programme:
As this is an apprentice position, you will be required to successfully complete a L2 ‘Customer Service Practitioner’ apprenticeship while undertaking the requirements of the position. Applicants will be required to complete a screening assessment which includes English & Maths before an unconditional offer of employment can be made. You will need to successfully complete this within 1 week of being contacted by the apprenticeship training provider.
Your exact pattern of work and study time will need to be agreed with your line manager. You will need to be able to evidence 20% of your working hours, across the full duration of your programme as ‘new learning’. Depending on the delivery mode of your apprenticeship programme, this requirement may be met through a combination of assessor contacts, online attendance, and workplace learning and mentoring.
Main duties of the job
Eligibility for an apprenticeship programme:
Eligibility criteria for apprenticeships is set by the National Education Skills Funding Agency (ESFA); we as a Trust have no influence on this, as funding rules are dictated by the UK government. Within these rules, it stipulates that:
1. You must have been an ordinary resident of the UK/EU country for at least 3 years prior to the start date of the apprenticeship (which does not include time on a student visa).
2. You must have enough time remaining on your current visa to cover the full duration of the apprenticeship programme.
We will be required to check the above eligibility criteria before an offer of employment, which includes the apprenticeship programme, can be made.
You will also be asked to undertake an initial assessment if successful in securing this apprenticeship post. This will include a short English and Maths assessment to assess your current competency level; this is to identify whether you are able to meet the required entry criteria level for the apprenticeship. If a candidate is unable to meet the required entry level for the apprenticeship, then they will be unable to commence the apprenticeship post.
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