A prestigious reputable car dealership, established in 2002, proudly representing Renault, Dacia, Nissan, and Peugeot with franchises in Kettering and Northampton. They pride themselves on offering an exemplary level of service in all aspects of the business. This role will be based in the Northampton dealership and will involve providing top-notch service to customers face-to-face and over the phone in an effective and professional manner.
* Possible full-time permanent position upon completion of the apprenticeship
Key Responsibilities:
* Meeting and greeting customers on arrival and dealing with them in a professional manner
* Booking in car services with customers over the phone and confirming via email/text
* Contacting customers with service updates and notifying them if their vehicles require work
* Dealing with customer queries and requests
* Liaising with the technical team on timeframes for service completions
* Processing service paperwork on the system
* General administration duties
Person Specification:
A full UK Driving License is essential. The client is looking for someone who is articulate, a strong communicator, able to handle customers in a professional manner, and very driven. Must be mature, flexible, and eager to learn.
* Business Administration Level 3 Apprenticeship Standard
* Remote training delivery
* Onefile
* VLE
* 6 hours of dedicated training time every week
Training schedule has yet to be agreed upon; further details will be made available at a later date.
Working hours are Monday to Friday, 8am to 5:30pm, with 1 in 3 Saturday morning rota from 8:30am to 12:30pm.
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