IT Support Engineer
London - close to Charing Cross (with occasional travel to multiple sites)
Full Time Monday – Friday, office based
Salary up to £38,000 + excellent benefits
Elevation IT are looking for a passionate and experienced IT Support Engineer to join one of our key clients, a customer focused retail business based in London, to help drive operational excellence through seamless IT support.
As IT Support Engineer you will play a vital role in ensuring users across multiple sites, both on-site and remote have the technical support they need to thrive. You will deliver first-class service, manage internal IT systems and help shape the future of our IT infrastructure while supporting the development of the current IT apprentice.
Key Duties & Responsibilities:
* Provide timely and effective IT support in person and remotely, minimising business disruption while keeping users informed.
* Deliver IT inductions for new starters and manage offboarding for leavers.
* Liaise with third-party providers for additional technical support when required.
* Proactively maintain and monitor onsite systems, ensuring performance and security.
* Maintain and update IT system documentation and support materials.
* Ensure tasks are completed on time and to a high professional standard.
* Contribute to the successful delivery of IT projects across the business.
* Manage and resolve tickets through the helpdesk system efficiently.
* Mentor and support the development of our IT apprentice.
Skills & Experience Required:
* Demonstrable experience in a similar IT support role.
* Solid knowledge and experience with Microsoft 365 technologies and administration.
* Experience or awareness of cybersecurity
* Patching / Vulnerability management
* Networking experience
* Proven experience supporting multi-site operations and remote users.
* Strong customer service orientation with a genuine desire to help people.
* Comfortable engaging with stakeholders at all levels of the organisation.
* Ability to work under pressure and manage multiple tasks simultaneously.
* Willingness to travel between sites when required.
To find out more about this opportunity contact us today!
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