To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust. Helping to ensure that there are robust systems in place that assist the service user and other staff to provide safe and effective services to all designated areas of the Hospital and other sites where services are delivered. Helping to ensure that all teams work to agreed standards across the Estate, providing a first-class service and appropriate management of referrals, waiting lists, appointments, and data recording to meet local and national targets, income generation, and compliance with Trust standards and policy. Will have a full understanding of Booking processes and ensure standards are implemented, adhered to, maintained, and approved to ensure patients are appointed and their pathway is managed appropriately.
Liaising with patients/carers to agree all appointments/attendances, cancellations, and re-booking. Manage non-attendance in line with the Trust's Access Policy. Coordinating outpatient clinics, supporting and liaising with other departments and divisions to ensure patient pathways, diagnostics, and treatments are met in line with both local and national targets. Perform all administrative and clerical duties to support the wider radiology team.
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