Job Title: Membership Team Leader
Salary: £30,000
Location: Milton Keynes
Benefits include: 24 days annual leave, hybrid working, flexible benefits package
We are excited to share an opportunity with a reputable company looking for an experienced leader to join their busy membership and events team. In this role of Membership Team Leader, you will support the day-to-day responsibilities of the team and ensure a first-class service is delivered to customers.
As Membership Team Leader, the ideal candidate will have leadership experience, be commercially astute, and be able to take a hands-on approach to dealing with customers directly.
If you are committed to delivering outstanding customer service and have the ability to deliver results through team performance, this Membership Team Leader role could be a great opportunity for you.
Key Responsibilities:
1. Be a role model for the team and respond to a high volume of enquiries
2. Manage and resolve escalated complaints from the team
3. Motivate and manage the team to achieve targets and goals
4. Consistent quality checking and feedback, working within a structured framework
5. Create and manage a daily staff rota to determine who is covering the different channels where clients can leave enquiries
Key Skills:
1. Previous leadership experience
2. Commercial/Business acumen
3. Exceptional customer service
4. Organised
5. Attention to detail
6. Excellent communication skills
Benefits:
1. 24 days annual leave + bank holidays
2. 35-hour week
3. Hybrid working after training
4. Professional growth and training opportunities
5. A generous benefits package which includes gym discounts, pension plan, season ticket travel loans, and health and dental plans
If you are interested in this role, please apply here.
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