An exciting opportunity has arisen for a Wedding and Events Co-ordinator to join our Sales and Marketing team. The role will be responsible for maximising hotel revenue and guest satisfaction by negotiating Meetings and Events, Weddings and Function business and coordinating the execution of business with other departments in accordance with the hotel’s business plan.
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Location: Lion Quays Resort, Weston Rhyn, Oswestry, England, Shropshire, SY11 3EN
Date Posted: 14th November 2024
Closing Date: 30th November 2024
Job Type: Full time
Salary: Based on Experience
About the role
Roles and Responsibilities
1. Demonstrate and manage exceptional standards of customer care – both face to face and remotely, nurturing long-term relationships.
2. Ensure that all enquiries and correspondence for the events team are dealt with efficiently and on the day of the enquiry.
3. Ensure excellent standards of client show rounds and open evenings – working with the whole team on guest experience.
4. Ensure that all function sheets are produced on time with accurate and comprehensive information to assist the operational team.
5. Ensure that all diaries and systems are kept up to date at all times.
6. Achieve meetings and events revenue goals by implementing the set strategies provided from the Group Sales and Marketing Manager.
7. Perform a ‘Meet & Greet’ function with meeting and event planners to go through the event and successfully build relationships with regular and new clients.
8. Actively seek to interact with existing, potential, and new clients by show rounds, lunches, and participation in fam trips.
9. Work to minimise complaints from guests.
10. Attend meetings and training required by Group Sales and Marketing Manager.
11. Check the meetings and events VIPs and communicate this information to the team.
12. Identify commissionable bookings and secure required information.
13. Pre-block all event accommodation accurately and ensure release clauses are followed.
14. Prepare events contracts and chase signed contracts in a timely manner.
15. Ensure all events are prepaid in advance, or where applicable coordinates credit for meetings and events guests with Finance team.
16. Manage and deliver quarterly open evenings and 6 monthly Bridal Fayres.
17. Monitor all feedback from clients, including follow-up procedure and communicate with team.
18. Maintain quality information in all databases.
19. Carry out proactive sales activity for events.
20. Complete regular pricing reviews and competitor analysis of wedding venues.
21. Represent the department at the weekly function sheet meeting and morning meetings and feedback key business information to the team.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills
* Strong experience in coordinating events.
* Confident and approachable.
* Ability to work as part of a team or alone.
* Excellent selling and customer service skills.
* Ability to use own initiative and problem solve.
* Resilience and calm attitude when dealing with face-to-face complaints.
All staff Key Performance Measures
Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the forefront of what they do, day to day.
1. To focus on the guest experience at all times and continually strive to delight time after time.
2. To see each guest as part of a long-term relationship, not a one-time event.
3. To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open, honest and supportive culture, by working together to create excellence.
4. To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
5. To encourage our team to contribute to excellent working conditions for all.
6. To gain a reputation for delivering financial performance and being consumed and enthralled about business.
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
* Discounts across the resort, including family and friends.
* Free onsite parking.
* Progression and career development opportunities.
* Pension Scheme.
* Free staff meals.
* Free gym membership.
* Access to wellness programmes.
* Share of Resort’s service charges on a monthly basis.
* Extra days holiday after 2 years.
What you will need
Required criteria
* GCSE grade C /4 or above in Math and English.
* Proficient in Microsoft Office suite.
* Customer Service experience.
* Experience dealing with customer complaints.
* Hospitality experience.
* Ability to work to deadlines.
* High standards of presentation, organisation with great attention to detail.
* Excellent written and verbal communication skills.
* Efficient and confident with speaking face to face and over the phone.
* Flexible approach to work Multi-tasking and time-management skills, with the ability to prioritize tasks.
Desired criteria
* Ability to upsell customers to additional products and services.
* Willingness to undertake further training.
* Experience of working within and hosting Weddings and Events.
* Experience of using Res-Diary; Ez-runner; Rezlinx; Gift Bonobo.
Apply now
LQ Resorts
LQ is a family run, collection of quality destination led Hotel Resorts.
About Us
Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.
Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.
Why LQ Resorts?
Our Company
LQ is a family run, collection of quality destination led Hotel Resorts.
Its family ethos, values and vision are well known to those who choose to spend their quality time with us.
A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.
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