Role: Service SupportSalary/package: £42,000 to £44,000 per annum, private health, life assurance, 25 days holiday plus bank holidays
Hours: 08:45 - 17:15 Monday - FridaySite Location: Commutable from Crawley, Horsham, East Grinstead, Redhill, Croydon, Brighton and surrounding areasCompanyA leading manufacturing company are looking for a Service Support. This position is ideally suited to those with experience of full-time field service work, who would prefer an in-house roleThe company have around 130 staff across UK, USA & Europe - 115 staff in UK. They are well established with a low staff turnover, mostly due to the fact they are a good company to work for with their open and transparent communication, offering careers rather than just jobs.
Extensive training is provided for all staff. You will be given in house training in production to gain knowledge of their product range, and see the flow of materials from goods in, to assembly (electrical/electronic & mechanical), test (system testing, analysis & fault finding) and despatch.
Responsibilities
1. Customer support through telephone, email or any other technology available. Dealing with issues and problems with customers in a logical and calm manner.
2. Advanced remote fault finding using our specialist Remote Monitoring tool.
3. Electrical fault diagnosis, readi...