4,000 professionals, 0 days wasted, 1 incredible purpose.
Lead Supplier Performance Manager
£50,000 - £55,000 plus
Reports to: Head of Supporter Engagement
Directorate: Marketing, Fundraising & Engagement
Contract: 12 month fixed-term contract
Hours: Full time 35 hours per week
Location: Oxford, Oxfordshire Office-based with high flexibility (we would expect you to be in the office at a minimum every other Wednesday)
Closing date: 20 January :55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or as soon as possible.
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Recruitment process: 1st Stage will be a competency based interview via Team, 2nd stage will include a task and will be in person at our Oxford office.
Interview date: w/c 27th January 2025
At Cancer Research UK, we exist to beat cancer.
We are recruiting a Lead Supplier Performance Manager to sit within the Supporter engagement team within the Marketing Fundraising and Engagement directorate (MFE). The role will lead the delivery of supplier performance management for 2 high value/high risk suppliers, one for telemarketing and one for fulfilment. You will also lead and manage a team of Supplier Account Managers (x3) and Execs (x2) to develop and maintain strong relationships with external suppliers to ensure they deliver a great supporter experience, delivering service to the agreed levels
We are looking for someone who has experience in managing high value supplier relationships, who has strong commercial acumen to ensure we are getting the best value for CRUK which in turn impacts the funding for the life changing research that we do. You'll also come with line management or matrix management experience, be a people centric leader that knows how to engage, motivate and inspire a team and someone who embodies
It's an exciting time at Cancer Research UK as we embark on one of our largest transformation projects, focusing on how we engage with our supporters in a much deeper, more meaningful way. This is the vision behind the of our strategy as we work to deliver seamless online and offline interactions, and a service that is personal to our audiences. The Supporter Engagement team will be moving under the direction of a new Director of Relationships, a strong focus of this role will be how we position ourselves and our supplier relationships within this new way of working. So, it's a real chance for someone to come in an make a tangible impact on how we work and connect with our audiences.
What will I be doing?
* Working collaboratively across MFE, promoting and delivering effective contract management for high value/high risk suppliers ensuring they effectively undertake their contractual obligations to agreed standards and KPI's.
* Build and maintain strong working relationships with senior stakeholders across MFE and with other parts of CRUK, in particular Procurement and Legal.
* Develop relevant strategic supplier relationships that will aid the delivery of MFE's strategy.
* Develop and embed contract management framework across the directorate, and work collaboratively with Procurement and Legal to develop best practice for CRUK where appropriate.
* Ensure supplier performance scorecards are developed, completed and reported in collaboration with Procurement.
* Maximise the ROI on spend with suppliers.
* Ensure internal tools and frameworks are utilised to add value, drive supplier performance and maximise consistency across the Directorate as well as CRUK where relevant i.e. contributing to best practice for CRUK
* Act as a point of escalation to support and guide Account Managers to resolve any issues relating to supplier's performance and manage engagement with Procurement and Legal when necessary.
* Recruit, induct, train and develop staff to perform to a high level following CRUK people policies accurately and consistently.
What are you looking for?
* Deep knowledge and experience in supplier management
* Engages with confidence and builds trusting relationships
* Problem solver with the ability to identify and seek resolution of complex problems
* Proven experience in conflict resolution
* Line Management/Matrix Management of a diverse team with the ability to coach, empower and develop.
* Track record of successfully working and engaging with senior stakeholders
* Excellent interpersonal and communication skills and the ability to communicate effectively in writing, face to face and by telephone with a wide-ranging audience.
* Extremely well organised with the ability to manage significant projects, conflicting priorities, working under pressure and to tight timescales.
* Change agent with continuous improvement mentality, to innovate and manage change.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our .
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
For more information on this career opportunity please or contact us at .
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