Customer Service Specialist
Telford with Hybrid working available after probation
Permanent
Up to £27,000, 25 days holidays + Bank holidays
Monday to Friday 8.30am 5pm
Our client, a manufacturing company are looking to recruit a Customer Service Advisor to join their organisation to support with the timely and efficient processing of orders from clients ensuring all related documentation is complete. Based within a busy Customer Service department you will be responsible for:
1. Receive and process accurate orders from customers.Liaise with customers keeping them up to date, dealing with any queries in a positive, professional and timely manner.Understanding the customers needs.
2. Ensure the Customer database, price lists and the real shortage report is kept up to date in a timely manner.
3. High level of customer interaction on Teams meetings and email.
4. Team Working, foster collaborative relationships with Planning and Warehouse in order to optimise delivery efficiency, vehicle utilisation and stock control.
5. Stock Management, all stock kept to a minim...