Job summary We are looking for a Ward Clerk to join the team on our busy Acute Medical Unit at Royal Lancaster Infirmary. Are you confident in dealing with service users and the general public? Are you flexible to meet the demands of a busy environment? Then we would love to hear from you Flexibility is essential to meet the 24 hour needs of the service we provide. This will may include weekend shifts and unsocial hours. Main duties of the job As the first port of call you will provide a welcoming and professional approach to all members of the public and staff attending the ward. You must be confident and able to deal with sensitive, confidential information and queries in a sympathetic and reassuring manner. As an administrative role, clerical skills are essential and whilst full training on the hospital system will be provided, you must be computer literate and able to work with minimal supervision to provide clerical and administrative support to the ward team. About us We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre. FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services. WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses. All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay. Our community services for adults are provided in people's homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support. Date posted 27 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum pro rata Contract Permanent Working pattern Full-time, Part-time Reference number 331-L13510225 Job locations Royal Lancaster Infirmary Lancaster LA1 4RP Job description Job responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/ Job description Job responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/ Person Specification Education and qualifications Essential Good numeracy and literacy skills Good general education Desirable ECDL or equivalent RSA or equivalent Customer Care qualification or equivalent Experience Essential Have a demonstrable understanding of general office equipment i.e. computer, fax Knowledge of clerical/admin systems and processes. Desirable Previous experience within acute care setting/ward environment Clerical experience within similar organisation Skills, ability and knowledge Essential Ability to follow a clear instruction and feed back to senior staff Ensures that own actions support equality, diversity, rights and maintain quality Able to prioritise workload Ability to work on own initiative Ability to communicate clearly and effectively, using both written and verbal means Desirable Awareness of the NHS structure and current issues Personal Qualities Essential Self-motivated Flexible Desirable Ability to respect colleagues Aware of behavioural standards Person Specification Education and qualifications Essential Good numeracy and literacy skills Good general education Desirable ECDL or equivalent RSA or equivalent Customer Care qualification or equivalent Experience Essential Have a demonstrable understanding of general office equipment i.e. computer, fax Knowledge of clerical/admin systems and processes. Desirable Previous experience within acute care setting/ward environment Clerical experience within similar organisation Skills, ability and knowledge Essential Ability to follow a clear instruction and feed back to senior staff Ensures that own actions support equality, diversity, rights and maintain quality Able to prioritise workload Ability to work on own initiative Ability to communicate clearly and effectively, using both written and verbal means Desirable Awareness of the NHS structure and current issues Personal Qualities Essential Self-motivated Flexible Desirable Ability to respect colleagues Aware of behavioural standards Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Hospitals of Morecambe Bay NHS Trust Address Royal Lancaster Infirmary Lancaster LA1 4RP Employer's website https://www.uhmb.nhs.uk (Opens in a new tab)