Join us as Owner and Guest Experience Manager in a prominent role. An empathetic people person looking for a career with a little more life can thrive in our reception team where guest experience comes first.
We offer a one-of-a-kind team culture, stunning locations across the UK, and the security of being part of the UK's largest holiday park organisation.
* Annual Management Bonus scheme
* Clear career progression pathways
* Up to 50% off holidays with us
* 25% off holidays for friends and family
* 30% off park activities, food and drink
As our new Experience Extraordinaire, you'll provide a seamless and memorable experience for our guests by:
* Being the voice of the customer and improving experience, feedback and performance
* Using insight and customer feedback to identify opportunities to improve service and experience
* Recruiting, inspiring, developing and motivating team members to maximise team efficiency
* Managing guest and owner complaints
* Managing budgetary costs for holiday sales and maintaining effective cost controls
* Planning and delivering owner and guest events
We're a team that pitches in, has fun, and grows together, challenging and inspiring each other to make great things happen every day.
Parkdean Resorts is committed to Safeguarding and promoting the welfare of Children and Adults at Risk. Background checks will be carried out if appropriate.
We want to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie Wood at Stephanie.Wood@parkdean-resorts.com.
Keywords: Guest Service Manager, Location: New Romney, ENG - TN28 8RN