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Managing and growing the functions of Partnerships, B2B and Group Sales by developing existing accounts. Identifying new business and understanding the customer needs to drive further sales opportunities.
Key Duties/Responsibilities:
1. Managing the team of Group Sales Account Managers and the Partnership Account Coordinator
2. Generating new sales opportunities and delivering incremental sales, achieving Sales and Profit targets
3. Ensuring stock availability to support sales and campaigns
4. Reporting and forecasting
5. Developing & maintaining a network of contacts and building relationships at all levels, liaising with and attending meetings with other company functions necessary to perform duties and aid business and organisational development.
6. Gathering and maintaining information in an efficient and timely manner
7. Day-to-day account management
8. Maintaining existing accounts and customers
9. Liaising with the Accounts Team to deal with any invoicing or outstanding balance issues
10. Delighting customers by ensuring the very highest levels of customer service
11. Resolving conflicts and providing solutions to customers in a timely manner
12. Creating and delivering targeted campaigns
13. Attending training to develop relevant knowledge and skills
14. Liaising with the Partnership account coordinator to deliver campaigns and community outreach
15. Supporting with and/or planning partner events and internal events
16. Bidding for suitable tenders when appropriate.
17. Delivering all new and existing contract negotiation
18. Developing the team with regular training, reviews, 1:1's and appraisals, championing personal growth using PDP's, SMART objectives, and goal setting.
Skills/Experience/Knowledge needed:
1. Office 365/Excel Knowledge
2. Experience of B2B Sales is preferred
3. Admin procedures and tenders, confident with numbers and basic accounting
4. Commercially astute
5. Proven sales track record and ability to manage a sales team
6. Project Management
7. High attention to detail
8. Organisation - Ability to plan and execute workloads efficiently, with a structured and methodical approach to tasks whilst working to strict deadlines and budgets.
9. Liaising and ability to work collaboratively
10. Comfortable presenting to or working with senior colleagues
11. Good communication skills required
12. Good knowledge of store processes and procedures preferred
13. Ability to establish and maintain trust and support of management and colleagues.
14. Demonstrate skill in the decision-making process.
15. Ability to build confidence and trust with colleagues, customers, and suppliers.
16. Good networker
17. Strong customer service skills
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