What's involved with this role:
Temporary Business Support Officer/ Admin x2 - Family Hub
Reference no: Bournemouth 5258835
Pay Rate: £13.26 per hour PAYE
30 Monday – Friday, TBC
This opening assignment is for 4-5 months
City: BOURNEMOUTH
Enhanced DBS disclosure required
2 part-time Business Support Officer roles available in BCP Family Hubs. 1 x 30 hour position 4 days and 1 x 22.50 hour position 3 days. Expectation is to cover any of the Family Hubs across BCP locations so must be prepared to travel. This is not a remote role and will be covering reception.
Be the welcoming ‘front-office’ face of the Family Hub for all visitors, particularly parents and children, and to provide a friendly, helpful front of house information service for families, making use of the Family Information Service and other sources of information as needed. Working as part of the Family Hub team you will provide an efficient, effective and high-quality administration support service to staff.
Key Responsibilities:
Provide the reception role for an allocated Family Hub ensuring that all visitors are welcomed, signed in and out and helped/shown where they need to go in a timely way.
Data input and updates on the appropriate Management Information System such as registering families, attendance monitoring and producing reports, ensuring accuracy at all times.
Process Early Help referrals and any other relevant processes within strict data protection protocols.
Make sure that the reception area is always clean, tidy and bright, and that displays are relevant and up to date.
Adhere to agreed reception procedures, ensuring all relevant aspects of the role are followed by other members of the team whilst covering the reception desk.
Provide visitors, particularly families, with relevant information about the Family Hub and other services locally and endeavour to find out answers to queries using the Family Information Service (FIS), Google and other sources of information. For more complex questions, to take advice from other Family Hub staff and/or pass on the query to a more appropriate person or agency, ensuring that the enquirer is comfortable with the action proposed.
Deal with enquiries which may be of a sensitive nature and/or contentious, in person or over the telephone in a positive, professional, and helpful manner, ensuring enquiries are answered effectively and messages are passed on promptly to the correct staff.
Be alert to safeguarding issues and ensure any safeguarding concerns raised by a visiting family are immediately passed on to their line manager or safeguarding leader.
Use initiative and follow procedures when lone working in the Family Hub on a regular basis.
Where necessary to monitor and update social media sites, acting as representatives of the Council and in accordance with digital marketing policies and procedures.
Qualifications:
Minimum of 2 A Levels or equivalent experience
NVQ Level 3 in Information, Advice and Guidance or willingness to train.
European Computer Driving Licence (ECDL) or equivalent
Must be able to travel, using public or other forms of transport where they are viable, or by holding a valid UK driving licence with access to own or pool car.
Knowledge:
Data Protection and Freedom of Information Acts
Experience:
Significant and a wide range of administration experience in a busy office environment.
Experience of taking complex minutes at meetings or producing similar written material
Significant experience using various IT software packages, including Excel, Access, PowerPoint and Word and bespoke databases
Skills & Abilities:
Excellent communication and interpersonal skills to deliver a range of advice and guidance, resolve queries, including some of a more contentious nature
Strong numeracy skills; handling cash, processing financial paperwork, analysing and understanding data.
Advanced keyboard skills and able to produce work quickly and accurately
Able to manage and organise own schedule efficiently.
Ability to use office equipment and file numerically and alphabetically.
Ability to work effectively as part of a team.
Able to use own initiative working under minimal supervision
Ability to produce and maintain high quality standard of work
Ability to work under pressure to tight deadlines.
Able to present work in a consistent and professional format.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.
Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
ALD
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Job Ref: Bournemouth 5258835
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.