Description Contract Type: Permanent Worker Type: Hybrid Worker (A mix between office and home working) Salary: Grade G - Salary £33,945 (level one) rising to £36,648 (level four) Location: Loxley House, NG2 3NG Working Hours 37 hours per week –Our customer service centre operates on a 5-week rotational basis which includes 1 weekend Sat/Sun shift per 5-week cycle as per the below: 7am – 3pm 8am – 4pm 9am – 5pm 10am – 6pm 1pm – 9pm We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more… Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. You can read more about the different benefits offered to colleagues working for Nottingham City Council here. About the Role This post is responsible for managing front line staff including induction and training, assigning tasks within set frameworks, following up on absence issues, approving operational decisions made by frontline staff. Conducting 1:1s, personal development reviews and performance appraisals of front line staff, addressing performance issues and the first port of call for resolving work problems. You will also be responsible for ensuring reports are involved and engaged and recommending changes and improvements to managers. About You The ideal candidate will have: Management experience gained within a fast moving, pressurised, customer facing environment dealing with complex levels of data and conflicting priorities. Able to demonstrate experience of leading, persuading, motivating and developing employees in order to achieve challenging targets Highly customer focussed and able to demonstrate problem solving skills Good interpersonal skills and a proven ability to communicate effectively at all levels in both individual and group situations Demonstrate ability to manage in ways that ensures that others plan and deliver even under pressure Experience of working within a customer services centre providing an efficient, effective, courteous and professional service to service users Please ensure you demonstrate clearly how you meet the 6 requirements outlined above in your CV & supporting document. You can find the job description for this post here: https://www.nottinghamcity.gov.uk/media/20wlxa5m/jd-customer-service-centre-team-leader.pdf At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page. Closing Date: 17 November 2024 (midnight) - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews: Likely to take place 3, 4 & 5 December 2024 - Please note this is subject to change If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home By applying to this job, you agree to our Terms & Conditions.