As an Installation Coordinator you will provide an exceptional customer experience to our customers, both internal and external. All requests received for an installation of a new product or equipment change will be handled with the upmost care and attention to detail. You will support the coordination of the installation by liaising with our National Technicians to ensure the work is carried out within the service levels agreed. With our customers to ensure that the installations are planned at a time that best suits their requirements and to liaise with our route to market wholesale partners to ensure that beer and gas are delivered to the premises prior to the installation being completed. You will be responsible for analysis trends in service levels, fault diagnosis and supporting the Sales team to drive our quality agenda, through customer engagement and ongoing review. The work within the operations department, within the role of installation Co-Ordinator is integral to support our customers to serve the best quality Beer, using the best quality equipment and to install taps on bar as quickly as possible. Your role as Installation Coordinator Provide an exceptional Service experience for your customer Reaching and exceeding targets as defined by the department Answering telephone queries and establish faults with beer dispense equipment, providing technical advice on how to resolve the fault and engaging the customer to self help Building strong working relationships within the department and across our sales team Ensuring jobs are inputted accurately and in real time Develop your technical knowledge of Beer Dispense equipment. What you’ll bring… Great Communication - clear, open, genuine, respectful, and supportive of others Organised and proactive A knowledge of beer dispense is preferred, but not essential Enthusiasm and keenness Problem solving skills A positive outlook and is prepared to act Ownership and accountability Engaging and a natural conversation starter We’re all about rewarding our team’s hard work, that’s why… You’ll receive a competitive salary, pension contribution as well as: The chance to further your knowledge and understanding of drinks dispense - within internal training delivered by those with extensive industry experience and external training delivered by our leading drinks dispense professionals at Innserve. Discount portal - so you enjoy big discounts on high street shops, food and drink establishments, travel and much more. Free employee assistance program - mental health, well-being, financial, and legal support because you matter Refer a friend - Who do you know who could be interested in a new role? When they are placed, you could receive up to £1,000 for referring them Staff Shop - There’s nothing list being able to enjoy the brands we love the most at a discounted price. Private Medical Cover - Giving the support you need when you need it the most Bonus Scheme - relating to annual objectives and a personal development plan. Salary: £28,000 based on experience Please note that this is a 9 - 5 office based role, located in ME20 6RZ and therefore please ensure that you are happy to communte to the office daily before applying.