Are you a dedicated customer service expert eager for a new challenge? Huntswood is expanding our utilities campaign and we want you to be part of our team With start dates in March, this role offers incredible benefits and opportunities for career growth. Role Overview: Handle customer complaints in our bustling call centre, resolving issues related to bills, metering, appointments, and service. Use your customer service skills to follow up with customers on resolutions. Details: Start Date : March 2025 Salary : £23,445 per annum performance and loyalty bonus Location : Glasgow City Centre (Hybrid working after training) Hours : 37.5 per week, Monday to Friday, 8am - 6pm Benefits: Loyalty Bonus : Earn up to £1,400 per year for your commitment. Health Cash Plan : Save on everyday healthcare expenses. Life Assurance : Financial security for unforeseen circumstances. Perks at Work : Exclusive discounts from top retailers like Apple, M&S, and Expedia. Colleague Recognition Scheme : Become a Huntswood Hero Well-being Centre : Access tools to nurture your overall health. Discounted Premium City Centre Parking. Refer a Friend Scheme : Earn £1,000 for each successful referral. Mentorship Program : Grow and develop within the company. Requirements: Complaint Handling Experience: Bring your proven skills in resolving customer complaints and thrive in a fast-paced telephony environment. Communication Skills: Use your excellent communication and people skills to make a real difference in customer satisfaction. Team Player: Enjoy working both independently and as part of a dynamic team. Resilience and Adaptability: Show your ability to handle challenging situations with grace and flexibility. Tech-Savvy: Navigate in-house databases with ease and demonstrate proficiency in MS Office, especially MS Word. Stay Safe : Huntswood will only ask for contact details via email when first contacting you and not any other personal details. Huntswood, a ResultsCX company, is an equal opportunity and affirmative action employer. We consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law. Ready to take on this exciting role? Apply now and start your journey with Huntswood