Office 365 Technical Support Analyst - Intune
Location: Walsall - On site
Salary: Up to £36,000 P/A
Office 365 Technical Support Analyst required for a leading client based in Brownhills.
Our client is currently seeking a skilled Office 365 Technical Support Analyst with Intune experience to join their dynamic IT team. You will be responsible for providing top-tier support and technical expertise within our clients Office 365 environment, playing a critical role in ensuring seamless operation and maintenance of Office 365 applications, with a particular focus on Intune for device management, configuration, end-user support, troubleshooting, and managing updates.
Key Skills:
* Strong experience supporting technical installations and configurations of all aspects of Office 365 tools deployment.
* Strong experience providing updates via Intune.
* End User Management experience.
* Troubleshooting skills.
* Working with Infrastructure to design and maintain processes for colleague and store devices.
* Ability to identify, diagnose, and resolve incidents within the Office 365 environment.
* Ability to document solutions and keep support documentation up-to-date.
* Experience working with project teams to onboard new solutions into the support framework.
* Engaging with third parties to ensure smooth implementation into the Office 365 processes and governance.
* Collaboration with third-party vendors who support our systems, including logging incidents and ensuring resolution within agreed SLAs.
* Strong experience providing necessary IT training to end-users as needed to enhance their proficiency with Office 365 tools.
* Liaising with internal teams within the business to address issues and support business challenges as required.
* Able to identify and complete root cause analysis for common issues and propose solutions to reduce the number of support calls.
* Providing suggestions for improving support services and processes.
* Attending client or supplier sites as required to assist with resolving support issues.
* Supporting the installation or removal of technology equipment.
* Maintenance of the device asset list in near real-time using Office 365 tools and reporting on any issues.
Interested? Please submit your updated CV to Lucy Morgan Crimson for immediate consideration.
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