Facilities Coordinator – FM Help Desk
📍 Location: Deeside, Cheshire
💰 Salary: up to£30,000 per year
🕒 Job Type: Full-time
📅 Schedule: Monday to Friday (8-hour shift)
About our Client
Our client is a trusted provider of comprehensive facilities management solutions, delivering high-quality services tailored to our clients' needs. As they grow, they are looking for a Facilities Coordinator to join the property team and support their Facilities Management (FM) Help Desk.
Job Purpose
The Facilities Coordinator will be responsible for managing a network of contractors and ensuring the effective delivery of repairs and maintenance across client buildings. This role involves coordinating planned maintenance, troubleshooting issues, and maintaining strong client relationships.
Key Responsibilities
* Respond to client repair requests via the Computer Aided Facilities Management (CAFM) system and telephone.
* Schedule and manage planned maintenance visits efficiently.
* Oversee contractors, ensuring timely job completion.
* Work closely with the technical team to troubleshoot maintenance and repair issues.
* Manage workflows and processes within the CAFM system.
* Hold regular client meetings in person or via Microsoft Teams.
Skills & Experience
Essential:
✔️ Previous experience working on a fast-paced FM Help Desk.
✔️ Strong problem-solving skills with a logical approach to challenges.
✔️ Excellent customer service skills and experience.
✔️ Strong communication skills and confidence in engaging with clients and contractors.
✔️ Ability to remain calm under pressure and manage multiple tasks efficiently.
✔️ Personable and proactive approach to building relationships both internally and externally.
✔️ Ability to work Monday to Friday, 9 AM - 5 PM, with the option to work from home one day a week.
✔️ Availability to work one Saturday in six (moving to one in eight as we expand) with a day off in lieu.
✔️ Willingness to be on-call out of hours one week in six (moving to one in eight as we expand).
Desirable:
➕ Experience in the property sector.
➕ Knowledge of Healthcare Maintenance Management.
➕ Previous experience in Hard FM.
Employee Benefits
✅ Additional leave
✅ Bereavement leave
✅ Casual dress
✅ Company events
✅ Company pension
✅ Cycle-to-work scheme
✅ Discounted or free food
✅ Free flu jabs
✅ Free parking
✅ Gym membership
✅ Health & wellbeing programme
✅ On-site parking
✅ Referral programme
✅ Work-from-home option (one day per week)
Requirements
📌 Experience:
✔️ Customer support: 2 years (required)
✔️ FM Help Desk: 2 years (required)
📌 Language:
✔️ Fluent in English (required)
📌 Work Authorization:
✔️ United Kingdom (required)
📌 Work Location:
✔️ In-person role based in Deeside, Cheshire
How to Apply
If you are a proactive and detail-oriented professional with FM Help Desk experience, we'd love to hear from you! Apply today and become part of a growing and dynamic team.