Nottingham University Hospitals (NUH) is the biggest employer in Nottingham with over 19,000 staff
Main area: Communications and Engagement
Grade: Band 7
Contract: Fixed term: 18 months
Hours: Full time - 37.5 hours per week
Job ref: 164-6823845-A
Site: Queen's Medical Centre
Town: Nottingham
Salary: £46,148 - £52,809 per annum
Salary period: Yearly
Closing: 23/02/2025 23:59
Job overview
***Fixed term contract for 18 months***
As External Communications Manager for the largest employer in Nottinghamshire and one of the biggest and busiest NHS Trusts in the country, you can be sure that no two days will ever be the same.
Our teams at Nottingham University Hospitals NHS Trust (NUH) make a difference every day. We save lives, we improve lives, and we usher in new life. We are proud to play a central role in supporting the health and wellbeing of people in Nottingham, Nottinghamshire, and our surrounding communities.
This is an exciting time to join NUH and help support our future ambitions through your commitment, passion, and skill as a professional communicator.
Main duties of the job
In this role, you will help build trust and confidence in the services we provide through proactive and open media management and stakeholder engagement. You will lead impactful and innovative external communications campaigns that support the priorities of the Trust and make a real difference to the communities we serve.
As a principal point of contact for the media, you will respond to enquiries, manage communications for Trust issues, and build and maintain positive working relationships with national, regional, trade, and local media. With our stakeholders and partners, you will develop meaningful relationships and ensure information about NUH and the work we do is shared in a timely and appropriate manner.
NHS experience is not essential. What matters most is that you have a want to learn, a commitment to continually improve, and a desire to make a difference.
Working for our organisation
We offer flexible working and will agree on a way of working that supports you and NUH. You will be based at the Queen's Medical Centre in Nottingham and will work across all Trust and external sites as needed. You will be part of the out-of-hours on-call rota for the communications team, for which there is an additional payment.
Detailed job description and main responsibilities
Please refer to the job description and person specification attached to the advert for the full details of the vacancy.
Person specification
Qualifications
* Educated to postgraduate standard or equivalent experience in internal and external communications
* Excellent level of English, written and verbal
* Evidence of continuous self-development
* Postgraduate qualification in communications, or working towards this standard
* Evidence of a solid understanding of patient confidentiality and the relevant aspects of libel law, the Freedom of Information Act, Equality Act, and Data Protection Act.
Experience
* Experience of managing or supporting the communications and media management of major incidents
* Experience of managing and motivating staff and teams
* Specialist experience of managing the media on positive, sensitive, and crisis issues
* Internal communications, media management, stakeholder management, campaign development, and evaluation, use of social media, and public relations.
* Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
* Experience of stakeholder management
* Experience of working in a customer-facing environment
* Understanding of the public sector
Analytical and Judgement skills
* Ability to interpret data, produce reports, and draw out recommendations to improve internal and external engagement.
* Ability to analyse issues quickly and make recommendations
Planning and organisation skills
* Ability to deliver to deadlines through effective time management skills
* Excellent project management skills
* Well organised and efficient
* Experience of supporting and organising successful staff award programmes and events
Communication and Relationship skills
* Excellent interpersonal skills with the ability to communicate and work with staff from across the organisation at all levels, along with managers from the wider NHS, journalists, and external organisations
* Ability to manage confrontational situations and sensitive issues with tact and diplomacy
* Confident and able to establish credibility quickly at all levels of the organisation including senior and Trust Board level
* Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
* Experience of CMS systems for websites and intranets, and confidence in using them
* Experience of developing new and innovative communication channels
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world-class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian, and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
NUH are now able to offer application completion support and interview preparation support.
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