Job Description
Techniche Global are supporting a leading technology company to appoint a Field Service Engineer who will be responsible for pre-bid site surveys and the onsite service and installation/ commissioning of the Company’s ANPR equipment.
Salary: £38-40k
Location: Goole, Yorkshire (servicing areas include: Hull, Leeds, Lincoln, Sheffield and York)
Duration: perm, full-time
Requirements: driving license (you will get a company car)
Key Responsibilities:
* Site survey to define equipment required on site
* On site repairs/equipment replacement
* Pre-installation configuration of equipment
* Installation and commissioning of Company’s ANPR equipment
* Provision of customer training
* ‘Live’ testing of new products
* Provision of technical support when in office
* Assist with pre-qualification equipment testing
* Accurate and thorough documentation of activities carried out on site.
* Logging and reporting design issues
* Provide a knowledge base to internal and external customers on Company products
* Escalate issues as needed to the engineering team and the Customer Support Manager
* Work as a team to meet contractual support requirements
* Have good cross department communication and relationships
* Assist in the retention of support contracts by offering superior customer support experience
* Assist in the education of clients on Company products
* Have a valid passport and be able to travel as required
* Other duties as assigned
Essential Qualifications:
* GCE/GCSEs grade C or higher in English & Maths
* ONC Electronic & Electrical engineering
* Relevant Vocational qualifications
* Where appropriate, specialist training and qualifications
* IPAF accreditation
* G39 accreditation
* NRSWA signing, lighting & Guarding accreditation
Desired Experience:
* Attention to detail and strong problem-solving skills
* Good understanding of networking, WAN, LAN, WiFi & GPRS/3G
* Ability to work on own initiative & as part of the team.
* Ability to understand customer issues & define resolution paths to these
* Understanding of XML, .Net 3.5 framework, C# or equivalent
* Ability to comprehend written and verbal communication
* Communicate effectively with both internal and external customers
* Present a professional image to the customer
* Manage time and set priorities for tasks
* Understand the functionality of Company Hardware and software, incontext of client usage
* Practice effective self-management
* Previous experience of working in a technology installation environment
* Ability to assess priorities and work to strict deadlines
* Experience of working as part of a team
* Strong interpersonal skills to establish and maintain good working relationships
* Ability to communicate effectively at all levels in the organisation and with external contacts
* Ability and willingness to work weekends, when required
* Driving Licence