The Oracle APEX Support Lead is responsible for overseeing and managing the support, maintenance, and enhancement of the Oracle APEX application.
This role will act as a subject matter expert (SME), providing leadership and technical guidance to the support team while ensuring the smooth operation of Oracle APEX and its integration with Oracle Fusion ERP. The Oracle APEX Support Lead will work closely with stakeholders to resolve technical issues, implement improvements, and provide excellent service to end users.
Responsibilities:
1. Work in collaboration with finance and the 1st and 2nd line support teams for Oracle.
2. Oversee the identification, troubleshooting, and resolution of incidents and defects within the Oracle APEX application, ensuring that all issues are addressed promptly and root causes are analysed for long-term fixes.
3. Work closely with business and technical stakeholders to understand their needs and ensure that the Oracle APEX meets business requirements. Provide regular updates on system status and project progress.
4. Identify opportunities for system enhancements or process improvements within Oracle APEX. Lead the implementation of system improvements or customisations to meet evolving business needs.
5. Oversee the testing of new features, fixes, and enhancements within Oracle APEX. Ensure that changes are thoroughly tested and meet acceptance criteria before being deployed to production.
6. Provide direct support to end users, ensuring they can effectively use Oracle APEX. Conduct training sessions or workshops as needed to improve user adoption and proficiency.
7. Work with the 3rd Party support partners, using their ticket portals, to resolve issues.
8. Highlight major impacting issues to the Head of Finance Systems to ensure the business impact is managed.
9. Ensure excellent customer service is always delivered to end users.
Minimum Requirements:
1. Strong understanding of IT systems - 4+ years.
2. Experience with implementing or supporting Oracle is valuable, along with an understanding of finance processes.
3. Proficient in analysing requirements, configuring systems, conducting user training, and providing ongoing support.
4. Excellent communication skills, with the ability to work effectively with business users, technical teams, and vendors.
5. Excellent customer service.
6. Ability to liaise comfortably with key stakeholders.
7. Proven ability in translating end users' requests into system requests.
8. Operationally focused and confident in working within a busy environment.
9. Experience in managing small to medium-sized projects, including the ability to prioritize tasks, manage timelines, and lead efforts to implement improvements.
Personal Characteristics:
1. Excellent oral and written communication skills, with the ability to tune style and approach to create effective relationships with a diverse range of technical and non-technical stakeholders, including to a senior level and internationally.
2. A self-starter who is proactive in identifying potential issues and opportunities for improvement. Strong attention to detail to ensure high standards in system quality and user support.
3. Strong organisational skills.
4. A self-starter, decisive and able to work at pace, confident to prioritise, take ownership and make appropriate decisions to drive topics forward. Has a ‘once a commitment is made, it is kept’ mindset.
IVC Evidensia UK
IVC Evidensia, The Chocolate Factory, Keynsham, BS31 2AU, United Kingdom.
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, and we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Any questions before applying?
Speak to Jake Nicholls from our recruitment team who would be happy to help you with any questions you have before applying for this role.
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