Job Description
Job Purpose
We are looking for a motivated and enthusiastic individual to join our team as an Apprentice Customer Service Advisor. This role involves providing excellent customer service, responding to customer queries, and working collaboratively with colleagues to achieve shared goals.
About Us
EE is a leading provider of mobile phone and internet services. We pride ourselves on delivering high-quality products and services to our customers, and we are committed to building strong relationships with them.
Key Performance Indicators (KPIs)
* First Call Resolution (FCR) rate: 80%
* Customer Satisfaction (CSAT) score: 90%
Requirements
To be successful in this role, you will need:
* A friendly and approachable demeanor.
* Excellent communication and interpersonal skills.
* The ability to work well under pressure and prioritize tasks effectively.