Sandwell Council’s Income and Money Advice Service is recruiting to the post of Team Lead to deliver its Home Ownership Service, (Right to Buy and Leasehold Services).
Key Responsibilities:
You will be expected to assist the Team Lead of Rent Accounting and Home Ownership Services and the Operations Manager to manage, improve and develop the Rent Accounting and Home Ownership Services, ensuring our customers and partners receive a highly professional service, with a strong focus on customer satisfaction, and continuous performance.
What we offer:
* Work-Life Balance: Hybrid working model with flexible hours to support your work-life balance.
* Career Development: Opportunities for professional growth and development through funded training and courses.
* Inclusive Environment: A diverse workplace where your contributions are valued and respected.
* Comprehensive Benefits: Including a generous pension scheme, enhanced holiday entitlement, and more.
The successful candidate must be able to demonstrate:
* Educated to GCSE level, Grades A to C, must include English Language and Mathematics, or an equivalent qualification.
* An appropriate professional qualification in Management, Finance, IT would be an advantage but is not essential.
* A minimum of 3 years’ experience of working within a social housing or social housing finance environment, and particularly in Leasehold Management
* People management/supervisory and performance management skills
* Advanced ICT skills including complex formulas, Microsoft Excel, high level data manipulation
* Demonstrate transferable skills to create a positive, engaged and motivated workforce
* Knowledge of Housing Management financial systems and procedures, including tenancy management and legislation
* Driving performance excellence and continuous improvement
* Qualitative experience on customer satisfaction and building relationships with teams, colleagues and partners
* Evidence of delivering against key objectives, visions, business and improvement plans
* Motivational and effective communication at all levels
Join us in making a difference in the lives of our tenants and leaseholders. Apply today and be part of a supportive and forward-thinking team.
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