Customer Care Champion - Weekend Lates
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Date Posted: 2024-10-29
Country: United Kingdom
Location: Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United Kingdom
Job Title: Customer Care Champion
Role Overview
Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity? Otis is growing and we are recruiting a Customer Care Champion working within our Otisline Contact Center Team, based in Leicester. The hours of work will be 4pm-10pm Saturday and Sunday.
Acting as the primary interface between our internal and external customers, you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service center.
On a typical day you will:
* Manage inbound and outbound calls from Technicians, Service Delivery Managers, and Customers.
* Dispatch work orders created by telephone or email within the agreed process and timeframe.
* Ensure all relevant job and customer information is captured and updated in CRM.
* Follow required procedures when answering all alarm calls.
* Manage the OtisLine email inbox identifying and completing the correct action required from the email.
What you will need to be successful:
* You are passionate about excellent customer service.
* You have excellent written and verbal communication skills.
* You are a team player and are able to work under pressure to deliver business commitments.
What’s In it For Me / Benefits:
* You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
* We offer you remuneration in accordance with local standards plus benefits.
We will train you intensively in the areas of technology, processes, and soft skills, and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
Apply today to join us and build what’s next!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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