Summary
We are looking for a passionate and proactive Property Business Admin Apprentice to join our friendly team. This role offers a great opportunity for someone eager to learn and develop their career within the property industry. As an apprentice, you will provide essential administrative support to our team and help with day-to-day operations.
Wage
£14,722.50 a year
£6.40 an hour
Training course
Business administrator (level 3)
Hours
Monday - Friday, 9:00 AM - 5:00 PM
37 hours 30 minutes a week
Possible start date
Saturday 10 May
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Key Responsibilities:
* Provide administrative support to the property management team.
* Assist with managing property listings and updating online property portals.
* Help coordinate property viewings, appointments, and communications with tenants and landlords.
* Assist with general office duties, including filing, document preparation, and data entry.
* Respond to queries from clients, tenants, and landlords, always ensuring excellent customer service.
* Help with maintenance requests, ensuring that properties are maintained to the highest standards.
* Support the team with day-to-day operational tasks and contribute to the overall efficiency of the business.
* Use property management software and tools to maintain accurate records and reports.
Where you’ll work
Ivesley House
Seaside Lane
Easington Colliery
Durham
SR8 3LJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ITEC NORTH EAST LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Business Administrator Apprenticeship Standards & Estate Agent CePap Qualification which includes:
* Level 2 Functional Skills in maths and English (if required).
* End-Point Assessment (EPA).
Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:
* Record and document production.
* Decision making.
* Interpersonal skills.
* Communication.
* Quality.
* IT skills.
* Planning and organisation.
* Project management.
* Relevant regulation.
* Policies.
* External environmental factors.
* Training 2 days a month via Zoom.
* In-house training and mentoring support.
Estate Agents online course (CePap) will be 15 modules to complete, as below;
* Handling Tenants enquiries.
* Handling buyer’s enquiries.
* Handling Landlord enquiries.
* Negotiator sales.
* Sales skills.
* Customer Service.
* Compliance.
* Letting Legislation.
* Estate Agency Legislation.
* Property Law.
* Negotiating a Let.
* Negotiating in Estate Agency.
* Anti – Money Laundering.
More training information
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Requirements
Desirable qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Team working
* Creative
* Initiative
Other requirements
Employer suggested entry requirement Minimum of 4 GCSE’s grade 3/D or higher Grade 4/C or equivalent in either Maths or English