* IT Support Technician
* Hybrid-working – WFH (x2 days) + Portsmouth (x3 days on-site)
* Market Rates (c£26,000 to £30,000 per year)
* Plus excellent company benefits including Employer Pension and BUPA
The Opportunity:
Our client is looking for a 1st / 2nd Line Support Technician to join and become a valued team member, who will contribute and provide desk support to our customers assisting them with hardware and software problems via phone, email, and in person within the EPoS environment.
As a 2nd Line Support Technician, you will communicate with customers effectively supporting their IT issues within the EPoS environment and escalate issues when required.
Skills and Experience:
* Over 1 year of experience in an IT Support Technician role desirable
* Strong customer service experience
* Ability to meet deadlines and work within a team
* Understanding of EPoS systems desirable
* Understanding of Servers, TCP/IP, or experience using VNC all desirable
Role and Responsibilities:
* Provide 1st/2nd Line technical support
* Manage work queues and prioritise calls, re-assigning work where necessary to ensure compliance with SLAs
* Install, upgrade, support, and troubleshoot in-house EPoS Application
* Install, upgrade, support, and troubleshoot in-house back office application
* Diagnose and quickly resolve a wide range of EPoS, Windows, and networking problems to help minimize downtime
* Troubleshooting network connectivity in a LAN/WAN environment
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