About toob We are an award-winning full-fibre broadband provider actively transforming the South of England’s internet experience. Founded by a team of experienced directors from some of the world’s biggest telecommunications brands, we offer simple, affordable access to our full-fibre network so every household and business can benefit and thrive in the digital age. With our recent £300 million investment we are looking to grow and expand our very successful Sales Team across our expanding network. Best Urban Fibre Provider 2023 (UK Fibre Awards 2023) and SME of the Year Award 2023 (Central South Business Awards) The Role: Due to the success of our business, we are looking to recruit a Retentions Advisor. You will effectively retain customers by handling objections, resolving customer issues, and supporting disconnected customers to ensure a seamless customer journey, all while maintaining exemplary customer service standards. If you are looking to make a difference, thrive in a growing business and share our ambition, we would love to hear from you As our Retentions Advisor your key responsibilities will be: Managing Customer retention activity (inbound and outbound calls): to reduce the number of cancellations and disconnections through objection handling and resolving customer issues Supporting with disconnections and notifying the field sales team of any opportunity to drive sales through re-connections Supporting the customer service team with service tickets Supporting customers with arranging the transfer of their services when moving home to make it a seamless experience What you’ll bring to toob: Effective communication skills with the ability to adapt style to different customers and conversations where needed A target-driven person who is motivated to win customers. A dedicated team player who thrives on customer engagement via telephone, bridging the gap between Customer Services and the Sales team Experience in telesales or retention activity is essential A passion for providing an excellent customer experience Experience within telecoms is preferred but not essential toob Benefits : A positive, collaborative, and supportive work environment Annual leave - 25 days Annual Bonus Group Pension Group Critical Illness Private Medical Scheme Development opportunities About toob: Here at toob our people fuel our success and growth and are truly passionate about the work that they do, they enjoy their roles and are proud to work here. The world of work is changing and it’s critical that we continue to support our people with a positive culture where they can be rewarded for their efforts, be themselves, learn, make friends, and have fun. toob are committed to inclusiveness and equality of opportunity - we don ’ t just look at your CV but focus on who you are and what amazing skills and experience you may be able to bring to us. We understand that everyone has a contribution to make, so welcome applications from all backgrounds, experiences, and abilities. Should you require any reasonable adjustments to be made during the recruitment process, please let us know at time of application