Overview
Commercial Operations Manager
Location: Regional
Salary: Competitive
Are you ready to take off in your career? Join Swissport as a Commercial Operations Manager. In this role, you’ll be the vital link between Swissport and our customers, ensuring seamless operations and exceeding targets.
Responsibilities
* Be the primary contact for day-to-day operational communications with assigned customers.
* Maintain compliance with customer and airline service requirements.
* Track SLAs and generate ancillary revenue.
* Develop resolution strategies for overall success.
* Foster strong relationships with internal and external stakeholders.
* Provide operational updates and engage in conference calls.
* Support the Commercial Team in key customer meetings.
KPI'S
* Compliance with key customer KPI (SLA)
* Achieve Revenue Target KPIs
* Achieve Targeted NPS scores by customer
* Maintain & Grow existing customer contracts / Business opportunities
* Reduce Penalties paid to customer YoY
* Delivery of cost control
* Acknowledged ‘expert’ in Customer & Swissport relationship and commercial agreement
Qualifications
* Skilled at building strong connections both internally and externally.
* Driven to succeed in a complex service delivery model.
* Able to manage and hold stakeholders accountable.
* Outstanding customer service and effective communication skills.
* Analytical thinker with root cause analysis abilities.
* Skilled at defusing potential situations.
* Thrives under pressure and tight deadlines.
* Meticulous and precise.
* Knowledge of airport and airline operations.
* Computer literate (MS Office).
* Mobility for travel between Swissport sites and Airline Head Offices.
Desirable Skills
* Understanding of the UK & Ireland ground handling market.
* Previous success in Airport or Ground Handling operations.
* Experience in Customer Account Management.
* Familiarity with IATA SGHA.
Demonstrated Competencies
* Understands others, leads teams, and develops people.
* Influences, motivates, and communicates effectively.
* Delivers results, champions performance improvement, and prioritises customer focus.
Ready to take flight in your career? Apply today!
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