Performance and Improvement Support Officer, Leeds
Client:
Location:
Leeds, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
a2d927188acb
Job Views:
7
Posted:
02.04.2025
Expiry Date:
17.05.2025
Job Description:
The NHS Resolution Claims Management function has embarked on the next phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills. Having an effective administrative function with talented administrators as part of the workforce is a key component to the successful delivery of NHS Resolutions Strategy and to achieve excellence in delivery of our objectives.
The opportunity
We are seeking an experienced Performance Improvement Support Officer to provide senior administrative and project support within our team. This role involves supporting key service areas and management team members, handling sensitive and confidential matters, and liaising with colleagues across NHS Resolution and external healthcare organisations. Responsibilities include managing diaries, coordinating meetings, overseeing secretariat duties, and developing systems to improve service efficiency. The OSO will also resolve complex scheduling and project issues, prioritise tasks, and contribute to communication plans, requiring strong negotiation and influencing skills.
What you’ll be doing
* Provide senior administrative, secretarial, and project support to management and key service areas.
* Liaise with internal colleagues and external NHS or healthcare representatives as needed.
* Manage diaries, meetings, and secretariat duties, including agendas, minutes, and follow-ups.
* Develop and improve systems and processes to enhance service efficiency.
* Resolve complex scheduling and project issues, prioritising tasks and supporting communication plans.
What you'll bring
* Communication and Interpersonal Skills - Excellent verbal, written, and influencing abilities.
* Problem-Solving and Resilience - Ability to work under pressure, adapt, and handle sensitive information.
* Administrative Expertise - Strong diary management, meeting coordination, and process improvement.
* Organisational Skills - Ability to prioritise, multitask, and manage competing deadlines.
* Attention to Detail - High accuracy in documentation, data analysis, and record-keeping.
* Confidentiality and Professionalism - Experience managing sensitive information with discretion.
* Stakeholder Engagement - Proven ability to liaise with internal and external contacts effectively.
* IT Proficiency - Advanced skills in Microsoft Office, SharePoint, and MS Project.
Who we are
NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
What we offer in return
Join NHS Resolution for an attractive benefits package and a welcoming work environment. Discover more on our careers page: www.jobs.resolution.nhs.uk/cms/cmsPage/5.
Additional information
* We reserve the right to close the advertisement early, should we receive sufficient applications.
* You must have the right to live and work in the UK. NHS Resolution is currently unable to support visa sponsorship requests.
* Candidates are reminded that if you are applying on a secondment basis, you must have prior agreement from your current manager.
This role offers flexible working with a possibility to work fully remotely or in a hybrid or fully office-based setting from our Leeds Offices at 7 & 8 Wellington Place, Leeds, LS1 4AP.
We sincerely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to NHS Resolution are invaluable. We want you to have the opportunity to develop your abilities, and to pioneer and develop in areas which you are passionate about.
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