FIELD SERVICES ENGINEER JD - L1
End User Support Experience
* Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
* Good Customer management skill,
* Good in oral and written communication
* Able to interact and work with customer at different levels.
* Self- Driven and result oriented.
* Really passionate about the work
* Ability to work with deadlines and complete tasks on time.
Hardware Troubleshooting and Repair
1. Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
2. Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.
3. Ability to lift/move computer equipment weighing up to 50Lbs.
4. Conference room A/V equipment assistance & troubleshooting
5. Basic VOIP phone configuration & troubleshooting
6. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, Routers, wireless Routers, Switches, Firewalls, racks, cabi...