Joining TeamNELFT means you'll become part of a welcoming and supportive working environment. We're CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas. The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT. Find out more about NELFT careers and what makes our Trust a great place to work, in this video Job overview Do you want to be part of an innovative, dynamic organisation that is committed to delivering quality, safe and effective patient care ? NELFT provides award winning community and mental healthcare for over 2 million people. We work to ensure our patients, their friends and family feel confident that their health needs are well met. With an excellent reputation for research and development, our skilled health professionals are at the cutting edge of evidence-based innovation, opening up the possibilities for better ways of working and delivery of care. We are seeking an enthusiastic and flexible Health Care Support Worker to help Barking & Dagenham's Community Health and Social Care Service (CHSCS) deliver 24hr holistic health care, supporting our strategic vision of the 'Best care by the best people'. NELFT are working hard to improve the working lives of its workforce, including helping employees to stay healthy; flexible working that promotes a sensible balance between home and working life and a commitment to equal opportunities. To find out more about the support please visit our webpage. To find out more about the benefits of working for NELFT please go to our benefits webpage. In Barking & Dagenham, we believe in compassionate inclusive leadership. We aim to encourage, develop and motivate our employees to collaboratively achieve the greatest possible impact upon our community and ultimately patient care. Main duties of the job Health Care Support Workers will assist in the provision of holistic health care, across Community Nursing, as delegated within their own level of agreed competency, to patients, families/carers in their own home setting. Ideal candidates will possess an NVQ Level 3 in Health and Social Care. As a member of our community multi-disciplinary team, you will work within a primary care network team alongside District Nurses, Specialist Nurses, Therapists and Health Care Assistant's to meet the needs of complex community delivered patient care supporting early discharge and avoiding admissions to the acute sector. A full UK driving licence and access to a car for work purposes is essential. Working for our organisation Starting with NELFT NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex. Probationary Period This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff). High Cost Area Supplement - London This post attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,551 and a maximum payment of £5,735 per annum pro rata). Certificates of Sponsorship Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system. Detailed job description and main responsibilities Please see the attached job description and person specification for further details on the vacancy. Use of AI Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability. Person specification Qualifications Essential criteria NVQ3 in Health & Social Care Good standard of written and spoken English. Demonstrates a commitment to further learning & development Experience Essential criteria Working with the public Working as a member of a team Willingness to develop new skills. Desirable criteria Awareness of a range of Health Service provisions. Knowledge Essential criteria An awareness of NHS Plan, NSF and clinical governance priorities Health & Safety in a primary care setting. Understanding of patient confidentiality Awareness of the needs of elderly people Understanding of the need for confidentiality Empathy for different client groups. Ability to undertake manual handling procedures in line with Organisation Policy Desirable criteria Awareness of community issues. Skills Essential criteria Basic awareness of IT and IT skills Computer Literacy. Knowledge of Microsoft Word, Excel. Communication/telephone skills Ability to work in a team and alone. Ability to communicate well verbally and in writing. Desirable criteria Ability to use IT packages effectively. Benefits We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT: A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a 'Top 10 Family Friendly Employer' from the Working Families Charity. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors. Detailed information about our wellbeing and benefits offer can be found in this link. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time hours or another flexible pattern. Supporting our Armed Forces We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Gold Award under the Armed Forces Employer Recognition Scheme. We have supportive policies, guaranteed interview schemes for veterans. reservists and military spouses and give additional leave to our Reservists so that they can attend their annual camp. Equal opportunities employer We are committed to equal opportunities and diversity and positively encourage applications from all sections of the community regardless of any protected characteristic. We are a Disability Confident employer and have made the pledge to commit to employing more people with disabilities. If you require this application in another format i.e. Braille or audio tape please contact the recruitment team on 0300 300 1530 or email recruitmentnelft.nhs.uk. Correspondence with us You are advised to regularly check your emails (including any junk mail/spam folders) for correspondence related to this post. As part of our recruitment process, we may be required to share information you provide on the application form with NHS Counter Fraud Authority (NHSCFA) and/or other organisations for the purpose of the prevention, detection, investigation and prosecution of fraud or any other unlawful activity affecting the NHS. We also use third party providers to check and verify your qualifications who may be contacting you on our behalf to verify the same. Employer certification / accreditation badges Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download Job description/Specification (PDF, 446.5KB) NELFT Application - Hints and Tips (PDF, 38.4KB)