A rewarding job where you earn while you learn!
Are you someone who prides themselves on being able to deliver first class customer service?
Do you have excellent interpersonal skills?
Would you like the opportunity to be part of a department that advocates development?
If this sounds like you, then please apply!
This role combines learning and practical on the job training. At the end of it all, you'll have a Contact Centre Operations Level 2 - Apprenticeship.
You’ll be fully supported to meet the learning requirements of the qualification. The apprenticeship will be delivered by Gower College Swansea.
Make no mistake, it’ll be hard work. You’ll need to be highly motivated, but we’ll help you balance your work and studies, better still, you will enjoy a host of great benefits.
Working within our Customer Service Centre provides opportunities to grow and develop, our managers motivate their teams to succeed by creating a positive working environment and we enable our staff to feel a sense of ownership.
We can’t wait to hear from you!
You will be providing quality support, advice and guidance to both internal and external customers, contributing to improvement in road safety, environmental standards and the reduction of vehicle crime.
You will handle inbound and outbound customer contact which includes phone calls and email correspondence whilst using our IT systems to record critical information. You will be working in a fast-paced environment which will require you to be multi skilled when helping our customers.
You will provide cover on a rota basis, which is currently between 07:30 am to 18:00 pm Monday to Friday, to support your colleagues and deliver a high level of service to our customers.
Responsibilities include, but are not limited to:
* Handling inbound and outbound customer contact including phone calls and email correspondence relating to all aspects of testing, enforcement and related matters.
* Adhering to current legislation and processes to provide first point of contact customer resolution.
* Administration and processing of Scheme and non-Scheme related applications including telephone, email and white mail requests, booking amendments, take credit card payments and issuing certificates as and when necessary.
* Assisting with general administration duties.
For more information about the role and responsibilities please see the attached candidate pack.