Job summary At Hull University Teaching Hospitals our staff are the most valuable resource we have and we are committed to creating a happy and healthy workforce who feel engaged, energised and fulfilled at work. This is an exciting opportunity to become a Team Leader within Clinical Administration Service, to lead and motivate our clinical administration teams. Supporting our clinical colleagues and key stakeholders to deliver the very best care for our patients. You will support the Hub manager with their work whilst supporting & motivating your team, you may work at Castle Hill Hospital or HRI site. You will oversee outpatient clinics, inpatient waiting lists and patient correspondence teams adhering to performance targets and identifying continuous service improvements. You'll be required to analyse performance data ensuring high standards of operational integrity, using the data to coach and develop your team. As an advocate for the clinical administration service, you will be a visible role model promoting the work and achievements of our teams. If you are an external applicant, you will be required to start on the first working Tuesday of the month to ensure you are welcomed into the trust and are provided with the best experience possible. This will be via the Trust Induction and then the Clinical Administration induction training plan. Main duties of the job If you are someone who; Can motivate and inspire teams to do the right things for our patients every day Is passionate about what you do and takes pride in delivering the very best work Has excellent verbal and written communication skills with a confident telephone manner Has a good understanding of and strong interest in the NHS Has experience of working effectively with minimal supervision Thrives on a challenge Remains calm under pressure, can manage a number of tasks simultaneously and maintain excellent attention to detail while working to strict deadlines Is an effective communicator with strong interpersonal skills with the ability to build rapport with a range of people, including senior key stakeholders and colleagues Has great writing and administrative skills, with competency in using Microsoft Office - Excel, Outlook, Word, PowerPoint Uses their initiative and can think on their feet We know that investing in our staff's development, supporting and caring for them, will enable them to deliver great care, with commitment, compassion and courage. You will enjoy a fulfilling career within the NHS with opportunities to develop, grow and progress Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role. About us The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion. Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve. Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH. As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology. We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community. Date posted 06 November 2024 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Fixed term Working pattern Full-time Reference number 356-24-6751540 Job locations Women's and Children's Hospital, Hull Royal Infirmary Anlaby Road Hull HU2 3JZ Job description Job responsibilities For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification. Please feel free to get in touch. Job description Job responsibilities For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification. Please feel free to get in touch. Person Specification Qualifications Essential Good Standard of higher education including GCSE level or equivalent, Maths and English Language Level 4 qualification in Administration or managment Desirable Willing to work towards a level 4 qualification in Administration/Management/Team Leader Experience Essential Experience of providing a service to patients/customers Experience of Microsoft Office products Experience of supervising a team Understanding of the clinical administration pathway Experience of conflict resolution Experience of working within the General Data Protection Regulations 2018 Experience of using electronic systems Desirable Experience of managing a team Understanding of the clinical administration pathway Experience of change management Skills, Knowledge and Ability Essential Team working Good organisational skills Knowledge of Referral to Treatment rules and guidelines Ability to prioritise team workload Good understanding of the NHS agenda Knowledge of, and adherence to, General Data Protection Regulations Good keyboard skills Ability to communicate effectively using a variety of media Proven experience of working to deadlines Problem solving abilities Proactive and able to work on own initiative Desirable Ability to analyse data Knowledge of Trust Access Policy Knowledge of Referral to Treatment rules and guidelines Person Specification Qualifications Essential Good Standard of higher education including GCSE level or equivalent, Maths and English Language Level 4 qualification in Administration or managment Desirable Willing to work towards a level 4 qualification in Administration/Management/Team Leader Experience Essential Experience of providing a service to patients/customers Experience of Microsoft Office products Experience of supervising a team Understanding of the clinical administration pathway Experience of conflict resolution Experience of working within the General Data Protection Regulations 2018 Experience of using electronic systems Desirable Experience of managing a team Understanding of the clinical administration pathway Experience of change management Skills, Knowledge and Ability Essential Team working Good organisational skills Knowledge of Referral to Treatment rules and guidelines Ability to prioritise team workload Good understanding of the NHS agenda Knowledge of, and adherence to, General Data Protection Regulations Good keyboard skills Ability to communicate effectively using a variety of media Proven experience of working to deadlines Problem solving abilities Proactive and able to work on own initiative Desirable Ability to analyse data Knowledge of Trust Access Policy Knowledge of Referral to Treatment rules and guidelines Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hull University Teaching Hospitals NHS Trust Address Women's and Children's Hospital, Hull Royal Infirmary Anlaby Road Hull HU2 3JZ Employer's website https://www.hey.nhs.uk/ (Opens in a new tab)