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Employer: M&S
Location: Wilmslow, Cheshire, UK
Salary: £12.00 p/h (Increasing to £12.60 p/h from 1st April)
Closing date: 21 Apr 2025
Summary
Customer Assistant - Café - Handforth
All the details
Customer Assistant - Café - Handforth
Fixed Term Contract
Part Time - 16 hours per week
Standard rate of pay at £12.00 p/h (Increasing to £12.60 p/h from 1st April 2025)
This is a vacancy for a Café Customer Assistant at the Handforth Store (SK9 3PB)
Working Pattern
Week 1 & 2:
Sunday 12:00 - 16:00
Monday 11:00 - 15:00
Wednesday 11:00 - 15:00
Friday 11:00 - 15:00
Role Overview
Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You'll be a brand ambassador who's ready to recommend and promote our delicious café menu. Through remarkable service, you'll ensure our customers feel truly valued every time they shop with us.
* Being digitally confident is essential. You'll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience.
* Efficiency and effectiveness are key aspects of your role, ensuring that our customers don't wait while maintaining high standards in food safety and hygiene.
* Being a team player is crucial. You'll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers.
* Flexibility is vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment.
Are you ready for it? Take your marks and get ready to apply.
Purpose
* To deliver a great shopping experience for customers, putting customers before task every time
* Champion new ways of working within stores through an open mindset and positive attitude
* Complete tasks and processes that deliver 'best in town' standards
* Serve and sell across all channels brilliantly
* Be the voice of our customer to help us continually improve
Key Accountabilities
* Serve our customers efficiently and brilliantly well - on the shop floor and at service points
* Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy
* Utilise all digital tools and communication channels effectively
* Share customer and colleague feedback to help us improve
* Support colleagues in building skill and confidence
* Own learning & development and proactively access digital learning solutions
* Know the daily sales targets, priorities, promotions & selling opportunities
* Have great product knowledge to sell and recommend our products and services
* Proactively engage with customers to understand their needs and make recommendations
* Understand store priorities and their part to play
* Complete tasks with pace and in line with SOPs
* Minimise cost and waste through good process practice
* Follow safe and legal working practices
Key Capabilities
* Understand how M&S operates, its strategy, future and the role they play
* Committed to delivering excellent work fast with great attention to detail
* Open to and acts on feedback, asking for this regularly
* Set performance objectives for self in conjunction with line manager
* Take accountability for planning and managing work efficiently
* Be curious and ask questions to challenge the status quo
* Communicate intentions clearly and simply
* Control reactions and share perspectives to create better reactions for the team
* Copes well with change and recovers quickly
* Build positive relationships by being a good listener
Technical Skills/Experience
* Contribute to store sales and cost control
* Work across the store to get things done right first time
* Comprehensive knowledge of customer shopping channels
* Good level of product knowledge and services
* Up to date knowledge of the commercial operation
* Good level of digital capability and use of digital tools
* Understand customer needs and spot selling opportunities
* Adapt to change
* Good knowledge of VM principles
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
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