Do you love Fashion and Coffee? Do you want to work in a modern, fresh trendy environment? We are looking for a Barista to provide excellent customer service and meet sales quotas for our exciting new business, Grandbies. Grandbies is the ultimate destination for a trendy, unique, unforgettable experience. It’s an all-in-one boutique and coffee shop dedicated to the grandchildren of the owner, Marion Brown. We are passionate about providing our customers with a warm retail experience. We’re on the hunt for a passionate Full-time Barista to join our team If you’re skilled at crafting the perfect cup of coffee and would like to work in a relaxed environment, we want to hear from you Join us Tuesday - Saturday from 9:30 am - 5:30 pm. Immediate start is available. Drop us a message to apply Calling all coffee enthusiasts We’re seeking a full-time Manager/ Barista to join us from Tuesday to Saturday. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services, and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to Grandbies’s long-term success. Staff Management and Development: Hiring : Recruiting and onboarding new staff members, such as baristas, kitchen staff, and cleaning personnel. Training : Ensuring that all staff are properly trained on coffee preparation, customer service, safety protocols, and the use of equipment. Scheduling : Creating employee schedules to ensure appropriate staffing levels during peak and off-peak hours. Performance Management : Providing feedback to staff, conducting performance reviews, and addressing any performance issues. Team Building : Fostering a positive, collaborative work environment to encourage staff morale and productivity. Customer Service: Customer Satisfaction : Ensuring that all customers have a positive experience through excellent service, handling complaints or concerns promptly and professionally. Product Quality : Maintaining high standards for the quality of food, beverages, and overall service. Product Recommendations : Assisting customers with menu choices and making personalized recommendations. Inventory and Supplies Management: Inventory Control : Monitoring and managing inventory to ensure that the coffee shop is always well-stocked with coffee beans, milk, pastries, cleaning supplies, and other essentials. Ordering Supplies : Coordinating orders for new stock and ensuring timely deliveries to avoid shortages. Waste Management : Minimizing waste by properly managing stock levels and rotating inventory. Financial Management: Budgeting and Cost Control : Creating and managing the coffee shop’s budget, controlling expenses, and maximizing profits. This may include managing labor costs, food and drink costs, and operational costs. Cash Handling : Overseeing the cash register, ensuring accurate cash handling, and maintaining security procedures for cash. Pricing Strategy : Setting prices for menu items based on cost analysis, competition, and customer demographics. Sales Analysis : Monitoring sales trends, tracking profitability, and implementing strategies to increase sales (e.g., promotions, upselling). Health and Safety Compliance: Food Safety : Ensuring that all food and drink items meet local health and safety regulations, including proper food storage, handling, and preparation procedures. Sanitation : Maintaining cleanliness in both front-of-house and back-of-house areas. This includes regular cleaning schedules for equipment, countertops, and seating areas. Regulations : Keeping up to date with local laws regarding food service, health codes, and labor laws. Marketing and Community Engagement: Promotions : Creating and implementing marketing strategies to attract new customers and retain existing ones, such as loyalty programs, discounts, or special events. Social Media Management : Managing the coffee shop’s social media presence, including posting updates, responding to customer inquiries, and engaging with the community. Local Networking : Building relationships with local businesses and customers to increase the shop's presence and customer base. Operational Efficiency: Workflow Optimization : Ensuring that all operations in the coffee shop run smoothly, from taking orders to preparing drinks and serving customers, minimizing wait times, and avoiding bottlenecks. Equipment Maintenance : Ensuring that coffee machines, grinders, and other equipment are properly maintained, cleaned, and repaired when necessary. Technology Integration : Utilizing point-of-sale systems, ordering software, or other technology to streamline operations and improve customer experience. Business Strategy and Growth: Menu Development : Reviewing and revising the menu to reflect customer preferences, seasonal trends, and cost considerations. Expansion Planning : If applicable, contributing to plans for expanding the business, whether that involves adding more locations, offering delivery services, or introducing new product lines. Profitability Analysis : Continuously assessing and adjusting the business model to maximize profitability, including optimizing staffing, pricing, and product offerings. Problem Solving and Crisis Management: Conflict Resolution : Addressing conflicts between employees, customers, or suppliers and finding amicable solutions. Emergency Response : Being prepared to handle unexpected issues, such as equipment failure, supply shortages, or accidents. Adaptability : Being flexible and able to adjust to unforeseen circumstances, such as fluctuating customer demand, supply chain issues, or staffing changes. Reporting and Administration: Record Keeping : Maintaining accurate business records, such as sales, payroll, inventory, and employee schedules. Reporting : Regularly reporting to upper management or owners on the performance of the coffee shop, including financial reports, customer feedback, and operational challenges. Key Skills for a Coffee Shop Manager: Leadership : The ability to lead a team, motivate employees, and ensure efficient operations. Communication : Clear and effective communication with staff, customers, and suppliers. Customer Focused : Strong focus on creating an excellent customer experience. Problem-Solving : Ability to think critically and solve issues that may arise in the business. Time Management : Effective management of time and priorities, especially during busy periods. Financial Acumen : Understanding of budgeting, pricing, and financial analysis. The coffee shop manager plays a pivotal role in both the day-to-day running of the shop and the long-term success of the business. Their ability to balance operational efficiency, staff management, and customer satisfaction is key to maintaining a thriving coffee shop. Weekends will be included and there will be an expectation to be on call for events that may take place throughout the year. Job Types: Full-time, Permanent. Benefits: Canteen. Casual dress. Company events. Company pension. Free Parking. Store discount. Schedule: Tuesday to Saturday. Weekend availability. Other Details: Supplemental pay types: Tips. Ability to commute/relocate: Northampton: reliably commute or plan to relocate before starting work (required). Education: GCSE or equivalent (preferred). License/Certification: Driving Licence (preferred). Work Location: In person. Application deadline: 31/012/2024. Reference ID: 00071. Expected start date: ASAP. About grandbies: Grandbies is the ultimate destination for a unique, unforgettable experience. It’s an all-in-one boutique and coffee shop dedicated to the grandchildren of the owner, Marion Brown. We are passionate about providing our customers with a warm retail experience. Come and enjoy our curated selection of items, from vintage-style apparel, designer one offs and unique accessories. Relax and enjoy a cup of coffee or a tasty snack while you explore the store. Grandbies is the perfect place to come together and share stories, memories, and laughs.