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Customer Service Administrator, Nottingham
Client:
Great Bear
Location:
Nottingham, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
fab192a0ce1f
Job Views:
4
Posted:
20.03.2025
Expiry Date:
04.05.2025
Job Description:
Due to continued growth and new customer contracts, our Nottingham site is now recruiting for a Customer Service Administrator to join their friendly team on a full-time permanent basis.
Salary: £25,500 - £26,500 per annum.
Working hours: Monday - Friday, 8:30am-4:30pm.
As a Customer Service Administrator, you will support the day-to-day administration of Customer Services, offering outstanding contract support and customer service in a fast-paced friendly environment and providing a continuous professional and dedicated service.
Job responsibilities of Customer Service Administrator include:
* Answering emails for both internal and external personnel.
* Problem solving for client, customer, and internal departments.
* Meeting customer and client expectations.
* Resolving customer and client queries.
* Order keying on SAP.
* Maintain a high level of customer/client focus.
* Provide various reports for clients in a timely manner.
* ATP control for order releasing.
* Ensure the completion and circulation of reports to relevant stakeholders.
* Other administration tasks as determined by the Customer Service Manager.
Qualifications:
* Passion for delivering an exceptional customer service experience.
* Attention to detail/accuracy.
* Good geographical knowledge.
* Proficient in computer literacy including Microsoft Excel, PowerPoint, and Outlook.
* Order processing experience.
* Excellent communication skills in order to deliver accurate information.
* Ability to work in a fast-paced environment.
* Conscientious and reliable with an adaptable attitude.
As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard-working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:
* Annual Leave: 28 days inclusive of the bank holidays.
* Pension scheme: We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
* Life Assurance: x2 your annual salary.
* Wellness: Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
* Eye Care Vouchers: We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
* Reward & Recognition: We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
* Everyday discounts: Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!
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