Job summary Provide practical help, support and referrals to partner agencies for S/U's who need help with managing their home and tenancy and encouraging S/U's to access specialist advice if needed. Confident in working with S/U's to deliver high trust, low effort solutions to their enquires. To be committed to providing support to a high standard. To work as part of a team which provides mental health services. To focus directly the on the needs of service users requiring accommodation solutions using the Support Time and Recovery Model. To work across service and/or care group boundaries as necessary. To work closely in association with the Team Leader, other senior staff and other agencies, to help maximise the quality and quantity of STR services within available resources. To work within the Care Programme Approach / Care Management process with a focus on Recovery Principles. Main duties of the job To provide support, give time to an allocated group of service users and thuspromote their recovery and promote their place in the broader community.o To assist the care co-ordinator or key worker to assess, plan, implement andevaluate individual service user lead support / recovery plans focusing on providingsettled accommodation solutions, in particular social care needs assessment andeligibility for a personal budget.o To contribute towards the management of a team of STR workers, by leading onclearly identified, appropriate day to day team management tasks.o Responsible for providing support to the care co-ordinator, in the implementationof a recovery focussed care plan for an allocated number of individual serviceusers.o To ensure that service users engage beneficially with the agreed Care Plan andaccess appropriate services provided on a regular and consistent basis.o To positively promote independent living of service users within community.o To enable the capacity of the team to develop a rapport with service users, basedupon attentiveness, sensitivity, understanding, compassion and honesty.o To develop plans that will enable the provision of practical support to service usersand their carers in developing and managing dignity and independence. About us Hertfordshire Partnership University NHS Foundation Trustare one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout: Welcoming. Kind. Positive. Respectful. Professional. About us - Hertfordshire NHS Partnership Trust Heard. Respected. Included. Together, we help people with mental ill-health, learning disabilities and autism to live life to the fullest. We work throughout Hertfordshire, Buckinghamshire, Norfolk https://www.hertsnhsgreattogether.co.uk/ Date posted 21 March 2025 Pay scheme Agenda for change Band Band 4 Salary £27,857 to £30,570 a year per annum, pro rata HCAS inclusive Contract Permanent Working pattern Full-time, Part-time Reference number 367-ACMS-9245 Job locations Rosanne House Parkway, Welwyn Garden city AL8 6HG Parkway Welwyn Garden city AL86HG Job description Job responsibilities Provide practical help, support and referrals to partner agencies for S/Us who need help with managing their home and tenancy and encouraging S/Us to access specialist advice if needed. Confident in working with S/Us to deliver high trust, low effort solutions to their enquires. To be committed to providing support to a high standard. To work as part of a team which provides mental health services. To focus directly the on the needs of service users requiring accommodation solutions using the Support Time and Recovery Model. To work across service and/or care group boundaries as necessary. To work closely in association with the Team Leader, other senior staff and other agencies, to help maximise the quality and quantity of STR services within available resources. To work within the Care Programme Approach / Care Management process with a focus on Recovery Principles. Job description Job responsibilities Provide practical help, support and referrals to partner agencies for S/Us who need help with managing their home and tenancy and encouraging S/Us to access specialist advice if needed. Confident in working with S/Us to deliver high trust, low effort solutions to their enquires. To be committed to providing support to a high standard. To work as part of a team which provides mental health services. To focus directly the on the needs of service users requiring accommodation solutions using the Support Time and Recovery Model. To work across service and/or care group boundaries as necessary. To work closely in association with the Team Leader, other senior staff and other agencies, to help maximise the quality and quantity of STR services within available resources. To work within the Care Programme Approach / Care Management process with a focus on Recovery Principles. Person Specification QUALIFICATIONS/EDUCATION/TRAINING Essential NVQ level 3 qualification or mental health certificate level 3 or agreement to undertake such training as soon as resources permit. NVQ/Mental Health Certificate Level 2 Commitment to Continuing Personal Development PREVIOUS EXPERIENCE Essential Ability to use structured therapeutic skills, such as solution focussed therapy, or a commitment to acquiring such skills Ability to provide practical support with daily living activities An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviour Basic food hygiene Basic first aid skills Understanding of the Care Act Understanding of the Personal Budget process. SKILLS/KNOWLEDGE/ABILITY Essential Relevant experience of providing mental health services from within a team setting, which may be combined with personal lived experience of mental health difficulties A keenness to make a positive contribution to improving the quality of life for people with mental health Basic health and safety awareness Moving and handling awareness Awareness of local services Knowledge of benefits/employment systems An understanding of the mental health system Ability to supervise/mentor others COMMUNICATION SKILLS Essential Basic written communication skills Good verbal communication skills and the ability to listen effectively ANALYTICAL SKILLS Essential Empathy, compassion, and patience Ability to create innovative solutions to help empower service users Ability to form positive therapeutic relationships with service users and carers Person Specification QUALIFICATIONS/EDUCATION/TRAINING Essential NVQ level 3 qualification or mental health certificate level 3 or agreement to undertake such training as soon as resources permit. NVQ/Mental Health Certificate Level 2 Commitment to Continuing Personal Development PREVIOUS EXPERIENCE Essential Ability to use structured therapeutic skills, such as solution focussed therapy, or a commitment to acquiring such skills Ability to provide practical support with daily living activities An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviour Basic food hygiene Basic first aid skills Understanding of the Care Act Understanding of the Personal Budget process. SKILLS/KNOWLEDGE/ABILITY Essential Relevant experience of providing mental health services from within a team setting, which may be combined with personal lived experience of mental health difficulties A keenness to make a positive contribution to improving the quality of life for people with mental health Basic health and safety awareness Moving and handling awareness Awareness of local services Knowledge of benefits/employment systems An understanding of the mental health system Ability to supervise/mentor others COMMUNICATION SKILLS Essential Basic written communication skills Good verbal communication skills and the ability to listen effectively ANALYTICAL SKILLS Essential Empathy, compassion, and patience Ability to create innovative solutions to help empower service users Ability to form positive therapeutic relationships with service users and carers Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hertfordshire Partnership University NHS Foundation Trust Address Rosanne House Parkway, Welwyn Garden city AL8 6HG Parkway Welwyn Garden city AL86HG Employer's website https://www.hpft.nhs.uk/careers/ (Opens in a new tab)